French - English Bilingual Insurance Agent

Independence Pet Holdingsontario, Canada

1 day ago

Salary

CA$40,900.00–CA$50,000.00 yearly

Job type

Full-time

Job description

Established in 2021, Independence Pet Holdings (IPH) is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Job Summary

We are seeking a French Bilingual Insurance Agent who will report to the Supervisor, Customer Service. The Bilingual Insurance Agent is responsible for assisting customers by providing information about products and / or services, answering questions, and resolving problems and issues. This role can expect 5-10% of their communications to take place in French, with the remainder in English.

Job Location : Remote – Oakville, Ontario

Pay Range : $40,900-50,000 / annum

Main Responsibilities

Responds to internal and external inquiries within stated service level agreements.
Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
Analyzes, researches, and resolves problems and discrepancies for member accounts.
Maintains product knowledge, and awareness of customer services policies, and / or store policies.
If applicable, maintains understanding of federal and state regulations to include compliance.
Performs other duties and responsibilities as assigned.

Qualifications

2 years customer service, call center, or relevant experience

Must have and maintain OTL License or must obtain within 45 days of hire

Proficiency in both English and French- reading, writing, and speaking both languages smoothly and without hesitation

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following :

Comprehensive full medical, dental and vision Insurance

Basic Life Insurance at no cost to the employee

Company paid short-term and long-term disability

12 weeks of 100% paid Parental Leave

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Retirement savings plan

Personal Paid Time Off

Paid holidays and company-wide Wellness Day off

Paid time off to volunteer at nonprofit organizations

Pet friendly office environment

Commuter Benefits

Group Pet Insurance

On the job training and skills development

Employee Assistance Program (EAP)

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French - English Bilingual Insurance Agent • ontario, Canada