customer service clerk

Education

• Secondary (high) school graduation certificate

Work setting

• Urban area
• Business sector
• Office supplies store

Tasks

• Answer inquiries and provide information to customers
• Perform general office duties
• Sell merchandise
• Answer clients' inquiries and provide information
• Operate cash register
• Estimate or quote prices, credit or contract terms, warranties and delivery dates
• Provide advice about merchandise
• Conduct sales transactions through Internet-based electronic commerce
• Provide customer service
• Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
• Prepare merchandise for purchase, rental or lease

Type of product

• Office supplies

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS Office

Area of specialization

• Office furniture

Transportation / travel information

• Own transportation
• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Bending, crouching, kneeling
• Repetitive tasks
• Sitting
• Combination of sitting, standing, walking

Weight handling

• Up to 13.5 kg (30 lbs)

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner
• Accurate
• Adaptability
• Analytical
• Efficiency
• Goal-oriented
• Hardworking
• Integrity
• Outgoing
• Positive attitude
• Proactive
• Time management

Screening questions

• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?

Experience

• Experience an asset

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits