Job Type : Permanent
Work Model : Remote
Reference code : 126665
Primary Location : Toronto, ON
All Available Locations : Toronto, ON
Our Purpose
At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge.
Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.
- Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
- Experience a firm where wellness matters.
- Be expected to share your ideas and to make them a reality.
Provide business-side management for internally facing knowledge products known as the Knowledge Exchange (KX) Platform.
This platform uses many different technologies including Machine Learning and Generative AI to help hundreds of thousands of Deloitte employees across the globe access intellectual property, locate expertise and share their knowledge.
A KX Product Manager works closely with our technology teams to deliver projects that continually enhance our KX products.
What will your typical day look like?
Manage KX product enhancement projects
Manage product issues in production, assisting with investigation, prioritization and achieving timely resolution
Proactively monitor product usage and escalate areas of concern
Collect end user feedback on a routine basis and synthesize into recommendations
Manage product administration, optimization and quality efforts, primarily provided offshore
Keep abreast of industry and technology trends and best practices to bring knowledge to the product team and suggest new capabilities and approaches
Manage and counsel team members to optimize their contributions and enhance their professional development
About the team
The Knowledge Platform team develops new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.
The team has onshore and offshore (India) members.
Global CoRe provides seven fundamental services to Deloitte around the world : knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate.
We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.
Enough about us, let's talk about you
Education :
Bachelor's degree in a related field (Information Systems, Computer Science) required.
5+ years of work experience
Experience with knowledge management and content management tools
Experience in a large professional services organization preferred
Experience having a lead role in technology projects across all aspects of the systems development life cycle
Ability to provide direction to team members, including time management and mentoring
Understanding of development environments such as Microsoft DevOps
Understanding of ways that Artificial Intelligence tools such as Machine Learning and Generative AI can help with Knowledge Management processes (deeper experience in these areas a major plus)
Total Rewards
The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program.
Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels.
Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.
Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization.
Some representative examples include : $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.
Our promise to our people : Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here.
We provide flexible working options to support you and how you can contribute. Be the leader you want to be.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.
Content Management Product Owner-InK Manager, Deloitte Global Audit and Assurance
Product Management (agile products)/Brand management/Strategy Consulting . Demonstrate an understanding how content is structured and have working knowledge/experience of Component Content Management Systems (CCMS) system for authoring, reviewing, management, translation management, publication and ...
Vulnerability Management Service Automation and Integration Manager, Deloitte Global Technology
As the Vulnerability Management Automation Architect/Engineering Manager, you will develop the vision, architecture, capability roadmap, and plans for the continuous improvement of the vulnerability management service. Participate in the design, lifecycle management, and total cost of ownership of t...
Financial Management Business Partner, Deloitte Global Technology
Deloitte Global is the engine of the Deloitte network. The Financial Management Business Partner will play a critical role in working with the teams across Deloitte Technology to ensure effective financial management of technology spend. Collaborate with a global team across multiple geographies to ...
Vendor Contract Manager, Deloitte Global Technology (Dt-global Technology Support)
Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class...
Manager, Cyber Identity and Access Management
Work with management to assess, design and implement sustainable workforce and customer IAM solutions, operating processes and people models to address key and evolving risks in the fields of identity governance (IGA), Privileged Access Management (PAM) and Access Management. Our IAM offering advise...
Senior Manager, Innovation Solution Architect, Global Finance Service
Global Finance Services uses the latest technology and insights to provide Deloitte with a fully-managed, global financial solution. By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and ...
Intrusion Detection and Prevention Service - Americas Manager, Deloitte Global Technology
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one ...
Product Manager, Global Transaction Banking - Canadian Business Deposit Products
Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF r...
Senior Manager, Product Management, Secured Lending - Tangerine
The role has direct P&L ownership, product and pricing strategy and leads the internal sales team comprised of Manager(s) and account managers. This role leads the Secured Lending product management and sales team and reports to the Director, Lending Solutions. Strong knowledge of mortgage processes...
Alliance Marketing Senior Manager, Global Microsoft Technology Practice
Deloitte Global is the engine of the Deloitte network. Collaborate with country-based marketing professionals to ensure the Global Deloitte Microsoft Technology Practice is positioning itself consistently within independence guidelines as a top-tier global network and service provider, with local ex...