Business Analyst

Title : Business Analyst

Location : Chatham ON

Duration : 12 Months Contract (With Possibility of extension depending upon the performance)

Description : Role Duties :

Assist our Contract and Compliance CSRs (Customer Support Representatives) supporting the (DP) Direct Purchase Market with the following :

Maintain and develop positive relationships with internal and external clients

Preparation for DP contract renewals review analyze and update consumption volumes as required

Assist with tracking : DP renewals DP amendments compliance items credit exposure terminations

Ensure practices adhere to client policies and contract compliance

Investigate anomalies for meter and billing issues; act as a liaison between our team and the Billing team within Customer Care Operations including tracking responses

Analyze and reconcile end use cycle account consumption reports with banked gas reports

Answer common questions from DP marketers customers and internal groups

Investigate and assemble information requested by our marketers and customers

MUST HAVES :

Business Finance or Math degree OR Business or Finance College diploma & 2 years of relevant work experience

Strong computer skills (MS Office Suite) and familiarity with database concepts query tools and general business applications. (Strong math skills are essential to this role)

Ability to analyze large volume of data

Ability to perform multiple work assignments at varying stages of completion with a high degree of accuracy while working to tight time constraints and changing priorities

A broad understanding of or ability to quickly learn the direct purchase and distribution contracting business in order to apply strong analytical investigative and reporting skills to resolve issues within the confines of the regulated business environment.

Excellent interpersonal skills including the ability to influence others and negotiate.

Strong professionalism communication collaboration time management and organizational skills and the ability to work with minimal supervision at times and drive results on your own.

NICE TO HAVE :

Understanding of Direct Purchase contract administration customer billing and / or financial systems.

Working knowledge of ConTrax Enerline SAP CIS WEBi Adobe Acrobat Excel Word.

Understanding of Large Volume (natural gas) contract language and rates.

Demonstrated front line customer service / contact experience.

Experience in the natural gas and / or utilities market.

Key Skills

SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills

Employment Type : Full Time

Vacancy : 1