PARTS ASSISTANT

The main responsibility of the parts assistant is to advise customers on their parts purchases.

MAIN TASKS AND RESPONSIBILITIES :

Provide respectful service to clients, offering options that will meet their needs and assist them in their decisions

Handle incoming phone calls and emails, providing callers with the information they need

Promote parts on special

Order parts based on available inventory

Ensure that the parts received are in accordance with the order

Maintain all repair orders, invoices, insurance estimates and special-order parts in order

Work closely with the service department

Keep up to date on new and updated products

Assist in receiving merchandise as needed

Organize orders for shipping, delivery or daily pick-up

Ensures return to suppliers or storage of unrecovered items no longer in demand

Any other related duties

SKILLS AND PROFILE NEEDED :

Strong customer service orientation

Conscientious and respectful

Excellent stress management skills

Strong priority management skills

Teamwork and communication skills

Honesty, integrity, courtesy and autonomy

Bilingualism