Customer service agent - Distributors
Victoriaville & Co.Victoriaville, QC, Canada1 day ago
Job type
- Full-time
Job descriptionWe believe that people are our strength, which is why the professional development of our people is paramount. In fact, ongoing training is an integral part of our HR practices. As a 4th-generation family business committed to the well-being of its employees, it's not every day you see a president so involved with his group. A home-grown company with an international reputation , always on the lookout for new ways to ensure growth. Victoriaville & Co is an important player in its community , and we're involved in a number of local organizations such as : À Notre Santé (HDA) Foundation, the Clarétain College Foundation, the Créneau Connect Bois, the Victoriaville Tigers Major Junior Hockey Club, and many more! College diploma in administrative techniques or any other combination of education and experience deemed relevant. 1 to 2 years' experience in a customer service department in a similar position. Fluent in French and English, both spoken and written Computer skills and familiarity with the Windows and Office 365 environment Excellent multi-tasking skills Strong communication skills and commitment to quality customer service Team-oriented ERP system experience (SAP experience a plus) Possibility of working in hybrid mode Job security Reimbursement of training and development costs Online store Social activities and several employer-sponsored wellness initiatives Employer recognition plan Health budget for activities or sports equipment Medical and paramedical insurance Employee assistance program RRSP with employer contribution And much more!
Our team at Victoriaville & Co is looking for a Customer Service Agent to complete its team of Service to Distributors!
Job description
Reporting to the Customer Service Supervisor - Distributors, the Customer Service Agent's main responsibilities are to :
- Answer requests and questions from various customers in both official languages, French and English.
- Take customer orders via telephone or website and enter them into the system.
- Ensure appropriate follow-up with the team and customers by telephone and / or in writing.
- Ensure customer satisfaction by providing courteous, respectful and efficient service.
- Follow up with customers and find solutions when there are returns, complaints, etc.
- Any other related duties.
Why work at Victoriaville & Co?
Qualifications
Education and accreditations :
Type of experience required :
Special skills :
What can we offer?
This position can be located in Victoriaville (Qc).
Please submit a bilingual resume!