Team Lead - Field Technicians

Frontier TechnologiesHalifax, NOVA SCOTIA

30+ days ago

Salary

CA$48,000.00–CA$65,000.00 yearly

Job description

Job Title : Team Leader - Residential Installations

Position Overview : Reporting to the Operations Manager, the Team Leader will oversee residential installations while fulfilling all duties expected of a Team Leader. Close collaboration with the Operations Manager is essential to meet and exceed position expectations.

Duties & Responsibilities :

Team Leader Responsibilities :

Conduct quality assurance and site inspections, including a minimum of 2 quality assurance inspections and 1 site inspection per month per technician.
Monitor individual technician productivity, providing monthly and quarterly coaching sessions and implementing Performance Management plans if necessary.
Provide feedback, set performance goals, and document all coaching sessions.
Conduct staff and safety meetings as required.
Ensure stability of local stock inventory and vehicle inspections / maintenance.
Serve as the second line of support for escalations and technical issues.
Eligible for Bonus Program Incentive.

Technician Work :

Install interior and exterior coax outlets and lines, cable, telephone, and high-speed internet equipment.

Perform upgrades, disconnects, and troubleshooting of cable, internet, and telephone products.

Drive to and from scheduled appointments, responsible for assigned vehicle and tools.

Maintain stock requirements in the vehicle for all job situations.

Follow Safe Job Procedures and ensure completion of weekly vehicle inspections.

Reporting Relationships :

Report to Area Regional Manager; Area Technicians report directly to the Team Leader.

Experience & Qualifications :

High School diploma or equivalent; Some Post-Secondary Education preferred.

Minimum of 2 years’ experience in a similar role.

Skills, Efforts & Attributes :

Strong customer service and communication skills.

Ability to multitask, stay organized, and troubleshoot effectively.

Flexible and adaptable to changing priorities.

Core Values :

Quality : Ensure highest quality of work and customer satisfaction.

Safety : Follow all safe work procedures to prioritize safety.

Improvement : Actively seek opportunities for continuous improvement.

Integrity : Operate with transparency and integrity.

Well Being and Happiness : Promote team well-being and happiness.

Teamwork : Foster a positive team environment and support team goals.

Working Conditions :

Ladder usage (up to 32 feet), outdoor / indoor work.

Heavy lifting over 60+ lbs, uneven ground.

Potential unsafe road conditions due to inclement weather.