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SevOne Support Technician

SevOne Support Technician

MIR Digital SolutionsON, Canada
9 days ago
Job type
  • Full-time
  • Quick Apply
Job description

About MIR Digital :

At MIR Digital, we're more than a company-we're a collective of innovators, builders, and change-makers. We believe in empowering our team members to shape their own success while contributing to meaningful projects that drive business transformation. With a growing network of skilled professionals, we're committed to delivering impactful digital solutions that empower our clients to excel in an ever-evolving world.

Founded with a mission to redefine the digital landscape, MIR Digital has become a trusted partner for organizations seeking cutting-edge IT and business solutions. Our team thrives on collaboration, expertise, and a shared vision for achieving exceptional results.

This is your opportunity to join a forward-thinking team and build your career with MIR Digital.

About the Role :

Our client in the financial services industry is seeking a skilled SevOne Support Technician to join their IT operations team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining SevOne network performance management tools to ensure optimal functionality and efficiency. This role requires a proactive approach to identifying issues, supporting end users, and collaborating with cross-functional teams to optimize network performance.

Key Responsibilities :

  • Monitor and support SevOne network performance management solutions.
  • Identify, diagnose, and troubleshoot SevOne-related issues.
  • Configure, maintain, and optimize SevOne appliances and associated systems.
  • Provide first and second-level support for SevOne alerts and incidents.
  • Collaborate with network engineers and IT teams to ensure seamless SevOne integration.
  • Create and maintain documentation for SevOne configurations, processes, and troubleshooting steps.
  • Assist in upgrading and patching SevOne software as required.
  • Analyze network performance metrics and provide recommendations for improvements.
  • Train end users and IT staff on SevOne functionality and best practices.

Required Skills & Qualifications :

  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).
  • 3+ years of experience in IT support, network monitoring, or a related role.
  • Hands-on experience with SevOne network monitoring tools.
  • Knowledge of network protocols (TCP / IP, SNMP, NetFlow, etc.).
  • Strong troubleshooting and analytical skills.
  • Familiarity with Linux / Unix environments.
  • Excellent communication and customer service skills.
  • Ability to work independently and within a team.

    • Preferred Qualifications :

  • SevOne certification or training.
  • Experience with other network monitoring tools (e.g., SolarWinds, Nagios, PRTG).
  • Scripting knowledge (Python, Bash, PowerShell) for automation.
  • Familiarity with ITIL processes and best practices.

    • Why Join Us?

    At MIR Digital, we foster a culture of innovation, collaboration, and professional growth. We offer competitive pay, benefits, opportunities to work on impactful projects, and a chance to be part of a team that values creativity and excellence.