Talent.com
Client Training Specialist

Client Training Specialist

TophatterToronto, ON, Canada
1 day ago
Job type
  • Full-time
Job description

Are you looking to flex your training and customer service muscles at one of Toronto's fastest-growing startups? Can you make explaining a new technology solution sound like a dream come true? You will work with new customers (who happen to be professors) to help adopt a technology that will transform their lectures into a modern classroom.

We're growing like crazy, and that's where you come in. We're looking for you to become our newest training specialist!

About the Gig :

  • Manage each new professor’s customized onboarding journey and ensure they are ready to adopt the platform for their upcoming class.
  • Ensure customers are familiar (some might say experts) with using the platform in their classroom.
  • Share best practices on how to format lectures and homework, and effectively teach using the Top Hat platform.
  • Ensure that each professor is proactively prepared for the beginning of the semester to ensure the full readiness of both the students and the professor.
  • Manage your full onboarding pipeline of new professors from signing the contract to training to full utilization to the first day of class.
  • Work on renewing first-time customers during their first year with Top Hat by maintaining strong relationships and demonstrating the platform’s ongoing value.
  • Assist professors in increasing their maturity with the Top Hat platform, encouraging advanced usage and exploring additional features.

About You :

  • You have 1-2 years of client-focused work experience.
  • You have experience in meeting and exceeding metrics, KPIs or sales quotas / targets is preferred.
  • Someone with a passion for learning design, ideally with a background in teaching / coaching / training.
  • You are very organized and comfortable managing a high volume of training sessions and tasks.
  • Eloquent in your communication skills (especially over the phone, you have a way of establishing relationships).
  • Someone with strong attention to detail, you don’t stray away from providing direct feedback to customers, who are customer-obsessed and ensures every interaction provides value.
  • Familiar with technology and competent with computers.

    • Why team members love working at Top Hat :

  • A noble mission that creates meaningful, fulfilling work.
  • A team that cares deeply for customers and for each other.
  • Flexible, remote-first work environment.
  • Professional learning and development for all role levels.
  • An awesome and welcoming Toronto HQ.
  • Competitive health benefits that start on day one.
  • A management team focused on performance, growth, engagement, and connection.
  • Our winning strategy and market potential.
  • Innovative PTO policy with lots of time and space for self-care.
  • Passionate customers that believe in us—and what we do.
  • A chance to work with new tech like generative AI - and see the customer impact.

    • J-18808-Ljbffr

    Create a job alert for this search

    Client Training Specialist • Toronto, ON, Canada