user support technician

Education

• Master's degree

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties

Computer and technology knowledge

• Internet
• Programming languages
• Java
• XML Technology (XSL,XSD,DTD)

Screening questions

• Are you willing to relocate for this position?
• What is the highest level of study you have completed?

Experience

• 5 years or more
• Durée de l'emploi : Temporaire
• Langue de travail : Anglais
• Heures de travail : 35 hours per week