Application Specialist - In Office

Primary Function :

As a Product Support Specialist, your main objective is to provide advanced technical

assistance to both customers and internal technical teams, ensuring seamless integration

of hardware and software components, resolving product issues, and driving product

improvements.

The ideal candidate should be a proactive, adaptable, and technically skilled professional

capable of providing advanced technical product support, and driving product excellence in

a dynamic environment. Must have creative and research-oriented approach to solving

advanced technical issues, as well as a customer-focused mindset with a commitment to

providing exceptional support, ability to manage multiple issues and projects simultaneously.

Ability to work independently with little or no supervision. Organized and able to anticipate

needs, leveraging relationships to gather information that aids in work responsibilities

Advantages

Collaborate with customers, sales, project management and engineering teams to

gather and prioritize product requirements for applications engineering. Ensure

alignment with market needs and customer expectations.

11. Analyze support ticket data to identify trends and drive product quality

improvements.

12. Provide pre-sales support, including customer consultation related to networking,

firewalls, cybersecurity etc.

13. Other duties as assigned.

14. Able To lift up to 15lbs; may work in hot areas 5%, noise 0%

15. Ensure adherence to Health and Safety as well as active participation in 5S activities

in work area

Responsibilities

Responsibilities, Skills, and Competencies :

1. Analyze complex technical issues and system integrations to identify root causes

and develop effective solutions.

2. Conduct systematic analysis to diagnose customer system issues and implement

effective technical solutions

3. Travel to customer’ sites in Canada and US for advanced troubleshooting and

customer support.

4. Collaborate with designers, developers, and stakeholders and well as technical

support team to endure seamless product integration and customer satisfaction.

5. Manage the deployment and configuration of integrated systems, ensuring optimal

performance and reliability

6. Develop detailed Product Support Documents, and train internal technical support

as appropriate.

7. Develop comprehensive technical manuals and field installation guides to support

customers during product installation, commissioning, and troubleshooting.

8. Investigate and review recurring product issues to drive product improvements.

9. Equip and support the team with in-depth product knowledge and configuration

strategies. Provide post-sales customer support, including consultation on product

configuration, installation, and usage.

Qualifications

Qualifications and Educational Requirements :

• A Degree in Electrical Engineering, Computer Science, or related technical

discipline or equivalent experience

on complex technical problem resolution

Basic Firewalls, etc.)

effective solutions

customer interaction

Summary

Must have a valid Passport to be able to fly into USA and visit clients out there.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.