ADMINISTRATIVE AGENT, CLASS 2- ADMINISTRATION (S-2425-1363)

SUMMARY OF THE POSITIONPerson who assists one or several professionals or a work team in their administrative or professional tasks.She / he performs a set of administrative or managerial tasks according to the established complex methods or procedures or she / he changes them as needed. She / he exercises mainly and usually responsibilities related to the development and processing of files or data requiring specific knowledge.She / he may also perform tasks falling under the secretarial sector.SPECIFIC FUNCTIONSUnder the authority of the Coordinator of specialized services, the person performs these tasks : Perform administrative tasks related to patient appointments for specialized services (telehealth or in-person at the CMC) such as;Book medical appointments for patients;Perform administrative tasks related to specialist clinics;Ensures support for the organization of the specialist clinics;Prepare lists on care4 for specialist appointments;Monitors the appointment priorities and delays;Transmit the required data, responds to questions and / or provide information to the various departments, people, clients or external organizations, according to his / her area of responsibilityand established procedures;Respond to various calls, transmit information and respond to general inquiries from patients or specialists;Participate in the management of the department mailboxes where all inbound messages are filtered, triaged and dispatched to the appropriate team member or department;Participate in the management of the department phone line where all calls are triaged and dispatched to the appropriate team member or department.REQUIREMENTSEducation :

• High School Diploma.Knowledge and Abilities : Good knowledge of administrative theory, systems, techniques and practice;Good working knowledge of computer applications, especially Microsoft Office;Be able to work under pressure;Excellent communication skills, both written and oral;Be able to work outside regular hours when requested;Well organized.LANGUAGE
• Fluent in Cree and English;
• Fluency in French is an asset;