Job Description
Reporting into the Manager, Large Complex & Specialty Claims the Sr Specialist will be responsible for managing a portfolio of large complex claims, including large CGL claims.
What can you expect in this role?
- Coach and Mentor junior staff
- Engage all stakeholders in the effective management of a claim including underwriting, reinsurance, actuary and senior leadership
- Assist in the quality assurance audits of our Claims staff, vendors and brokers.
- Represent Economical in litigation, mediation and alternate dispute processes
- Assist in training and providing technical support to team members
- Professional, friendly and courteous in all interactions, whether with customer, co-workers or vendors
- Perform well in a busy operation and remain calm under pressure
- Strive to continually push the boundaries of your adjusting experience and personal learnings
- Team player adaptable to changing environment
- Strong written and verbal communication skills
- Ability to work independently
What do you bring to the role?
University degree in any discipline or a 2 year college diploma from a provincially recognized and funded community college or fully completed CIP designationBilingualism in both English and French is an assetA minimum of 8 - 10 years general claims handling experienceA minimum of 4 years claims experience handling large CGL and / or bodily injury claims Experience with mediation, arbitration and litigationExperience coaching and mentoring junior staffStrong interpersonal skillsStrong communication skillsProficient in MS Office and strong computer skillsSalary range $66,300 - $122,100
About Us
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
Hybrid work schedule for most rolesCompany share ownership programPension and savings programs, with company-matched RRSP contributionsPaid volunteer days and company matching on charitable donationsEducational resources, tuition assistance, and paid time off to study for examsFocus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parentsWellness and recognition programsDiscounts on products and servicesActual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Go ahead and expect a lot — you deserve it.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting .
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).