JOB DESCRIPTION
Veterinary Reception, Client Care
Location : Oakville, ON
Mississauga-Oakville Veterinary Emergency Hospital is currently welcoming a full-time Veterinary Reception, Client Care representative to join our team.
This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital.
In this role, you will help our clients and their pets feel welcomed and appreciated!
Create a warm and welcoming environment for our patients and pet parents
Ability to answer a multiline phone system and track and schedule appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing / billing; creating estimates, obtaining pet owner confirmation, and processing payments
General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
Previous customer service or front desk experience in hospitality is an asset!
No experience with animals, no problem, so long as you love pets!
Schedule : This is a full-time position. The hours are flexible but not guaranteed and reflective or a 24-hour hospital.
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!
Flexible schedules!
Competitive wages and benefits!
VCA Canada Student Loan RRSP Program Ask us more!
Opportunity to apply for a Veterinary Technician / Technologist scholarship (annual process)
Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
Extensive online anytime-anywhere access to journals and textbooks
Annual uniform allowance
RRSP Employer 5 % Match Program saving for your future just got easier!
Exceptional career development : there is room to grow here!
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps!
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