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Patient Care Coordinator

Patient Care Coordinator

Dentalcorp CanadaToronto, Ontario, Canada
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

About Us :

Welcome to Endodontic Specialists , proudly serving the Greater Toronto Area for many years. Our team of seven highly skilled endodontists, including Dr. Philip Shedletsky, Dr. Gary Glassman, Dr. Glen Partnoy, and Dr. Adam Grossman , brings world-class expertise, cutting-edge technology, and extensive experience. This dedication has made us leaders in the field of Endodontics. We offer a comprehensive range of endodontic services, ensuring the highest level of care in a warm, friendly environment.

Our two conveniently located practices can be found at 1235 Bay Street in Toronto's vibrant Yorkville neighborhood, accessible via the Bay St. and Bloor-Yonge TTC stations, and at 145 King Street West, just a 2-minute walk from St. Andrew TTC Station.

Benefits of Joining Our Team :

  • Competitive compensation
  • Uniforms Provided
  • Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
  • Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
  • Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
  • Attend social and CE events to network with dental professionals in your community
  • Work-life balance and flexibility
  • Access to modernized technology to provide optimal oral care to patients

Schedule : Full-time - Work between 2 practice locations

  • Monday-Friday (7 : 30-5 : 00)
  • Saturday (7 : 30-2 : 00) - one (1) to two (2) per month

    • Responsibilities :

  • Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
  • Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
  • Manage all patient calls and inquiries with a smile : appointments, confirmations, and amendments
  • Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
  • Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
  • Process referral letters and other patient correspondence upon receipt from the provider
  • Manage and file all patient records and charts
  • Demonstrate active listening and empathy to patients using effective communication skills
  • Encourage patient acceptance of the dental treatment plan by meeting their needs, answering questions and creating value for the proposed treatment
  • Present treatment options, review payment plans, answer questions and overcome objections to motivate patients to case acceptance
  • Build strong relationships with patients and our referring dentists to ensure trust and loyalty
  • Optimizing Specialists schedule to ensure patients are scheduled appropriately and efficiently

    • About You :

  • Previous clinical experience as a Treatment / Scheduling Coordinator is preferred
  • 1-2 years of Dental Administrative Experience
  • Keen working knowledge of Abeldent Practice Management Software is required
  • Knowledge and understanding of oral treatment plans and ability to educate patients
  • Strong customer service experience
  • Detail oriented

    • Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

    About Dentalcorp Canada :

    dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal : to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.https : / / www.dentalcorp.ca / site / home