Major Incident Manager

Title : Major Incident Manager

Location : Montreal, Quebec

Type : + Months Contract

Job Description :

French language bilingual.

Major incident management experience.

Coordinates all required activities for Critical Incidents.

Manages, coordinates, and monitors day to day activities necessary to move forward within the Incident Management process for a given Service domain :

Assigns resources to ensure workload balancing to meet service level commitments.

Monitors and examines work queues for Incidents in jeopardy of missing service agreements. Escalation point to ensure timely incident resolution.

Delivery liaison for Process Account Lead and High Priority Incident Manager.

Manages team performance of the Incident Management process.

Accountable for process adherence in their area of responsibility.

Assists the team in moving an Incident through resolution.

Monitors Service delivered by the team for all customers being served.

Analyses the process performance and delivery metrics.

About US Tech Solutions :

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.