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Service Designer

Service Designer

Creative CircleToronto, ON, Canada
20 days ago
Job type
  • Full-time
  • Temporary
Job description

Our corporate agency client is looking for a Service Designer to join their team. This will be a 6+ month contract, fulltime hours per week, remote.

Key Responsibilities :

Service Design Strategy :

  • Develop and implement service design strategies that align with client objectives and business goals.

Research & Analysis :

  • Conduct user research, including interviews, surveys, and usability tests, to gather insights and inform design decisions.

    • Journey Mapping :

  • Create detailed service blueprints and customer journey maps to identify pain points and opportunities for improvement.

    • Prototyping :

  • Develop prototypes and service models to test and validate design concepts.

    • Collaboration :

  • Work closely with cross-functional teams, including UX / UI designers, product managers, and developers, to ensure cohesive and effective service design solutions.

    • Stakeholder Engagement :

  • Present and communicate design concepts and strategies to stakeholders, gathering feedback and ensuring alignment with project goals.

    • Skills needed :

  • 6+ years of experience as a Service Designer or UX Researcher
  • Expertise in creating detailed service blueprints, journey maps and cohesive design solution documents.
  • Financial services, banking, Insurance or fintech experience is a must.
  • Expertise with UX research and interviewing.