We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better.
How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
The SAP Academy for Customer Success is a talent development program specifically for candidates early in their careers.
Who you'll become
The Specialist Customer Success Manager (S-CSM) works directly with customers to guide them through their business journey with our solutions.
The S-CSM works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within their assigned solution portfolio.
The S-CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement.
The S-CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.
As a S-CSM within the SAP Academy for Customer Success, you will be responsible to :
- Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support into the S-CSM / E-CSM role, a critical customer facing function within our dynamic Customer Success board area.
- Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution / industry knowledge, and strategy / tools / process.
- Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
- Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSM professional in the field.
You will have the opportunity to work both behind the scenes and directly with customers.
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers.
We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing SCSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.
S-CSM focus areas :
- SAP Business and Technology Platform (BTP) - Knowledge in database and data management, analytics, application development and integration, intelligent technologies and AI.
- SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service and marketing processes
- SAP Digital Supply Chain (DSC) - knowledge of Supply Chain, Asset Management, Manufacturing, Warehouse Management, or Transportation Management
- SAP SuccessFactors (HCM) - knowledge of core HR and payroll, talent management, employee experience management, HR analytics and workforce planning, Sales performance management
- SAP Intelligent Spend and Business Network (ISBN) - knowledge of Purchase to Pay process, procurement, subcontracting, supplier network, and supplier portal.
- SAP Signavio - knowledge of Business Process Management / Business Process Automation applications
What you'll bring
- 2-3 years of work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and / or account management that includes resolution and escalation management.
- Multi-dimensional experience : global experience, leadership role, entrepreneurial / self-starter, volunteerism, music, sports, etc.
- Strong communication skills including fluency in English and local language.
- Proficient interpersonal skills including passion, curiosity, effective listening skills, professional presence, empathy and "can-get-it-done" mentality.
- Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment.
- Strong Business Acumen including demonstrated knowledge of business processesand / or industries.
About SAP Academy for Customer Success
The SAP Academy for Customer Success is a talent development program specifically for candidates early in their careers.
The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment.
This dynamic 10-month program strengthens the foundation for a successful career at SAP.
Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.
SAPAcademyforCustomerSuccess #SAPCSMProgramG4
SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations.
In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California.
This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note that this is still in the planning phase, and the final decision will be confirmed by the first quarter of 2025.
We will ensure that this information is communicated promptly and that sufficient time is provided for necessary preparations.
During these intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success.
As such, vacation will not be approved from March 1, 2025, to May 30, 2025, and then again from August 11, 2025, to October 17, 2025.
Dates are subject to change as planning is finalized.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, you can bring out your best.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities.
If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : [email protected].
For SAP employees : Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy .
Specific conditions may apply for roles in Vocational Training.
EOE AA M / F / Vet / Disability :
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity.
SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role.
The targeted combined range for this position is 87100 - 148100(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc.
as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance.
Please reference this link for a summary of SAP benefits and eligibility requirements : www.SAPNorthAmericaBenefits.com
Requisition ID : 403221 Work Area : Sales Expected Travel : 0 - 100% Career Status : Graduate Employment Type : Regular Full Time Additional Locations : #LI-Hybrid
Requisition ID : 403221
Posted Date : Nov 14, 2024
Work Area : Sales
Career Status : Graduate
Employment Type : Regular Full Time
Expected Travel : 0 - 100%
Location :
Toronto, ON, CA, M5K 1B7
Customer Success Manager
While onboarding is managed by a separate team, the Customer Success Manager ensures that customers receive immediate value through the successful delivery of use cases defined during implementation. Position Summary The Customer Success Manager is responsible for managing a portfolio of high-value ...
Customer Service Success Manager
Our client, a provider of corporate discount programs requires a Customer Success Manager to join their team. Drive Revenue through accelerated Partner and Member acquisition: Execute strategies to acquire new partners and members, driving revenue growth for the company. Build, own, and be responsib...
Customer Success Associate, Technical Support (French bilingual)
Strong written and verbal skills are vital for interacting with customers; ability to speak efficiently; must become comfortable with extensive on-the-phone consultations. Provide quality telephone and email support with an emphasis on customer service, technical expertise, and timeliness to both no...
Hybrid Bilingual customer service representative- French/english
Do you enjoy working hybrid? Are you fluently bilingual English and French? How about working for a financial company? Are you looking for an opportunity to increase your knowledge in the finance world?. In addition to our deep commitment to respecting human rights, we are dedicated to positive acti...
Customer Experience Associate - Future Opportunities, Mississauga and Brampton
Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers. Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience thro...
Senior Manager, New Customer Acquisition - Segments
Leverage research, past campaign performance, data insights and emerging customer trends to create programs and deliver high impact customer acquisition, onboarding and deepen customer relationships through needs based cross sell and engagement strategies. Use both offline (branch and customer conta...
Manager, Process Management - Customer Resiliency
Bay Street (93021), Canada, Toronto,Toronto, Ontario,Manager, Process Management - Customer Resiliency. Our team focuses on helping customers who have fallen behind on their payments by developing effective strategies to contact customers across a variety of communication channels and offering solut...
Customer Replenishment Analyst (L'Analyste bilingue de la Chaîne d'Approvisionnement) - Greater Toronto Area
General Mills Canada Customer Fulfillment Team is looking for someone with an energetic personality, inquisitive mind, and a courageous desire to drive Supply Chain efficiencies and enhance our business performance and partnerships with Key Canadian Customers. The Customer Replenishment Analyst will...
Bilingual (English/French) Remote Customer Service for Roadside Assistance Company
This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on their own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Bilingual French-speakers are needed to provide Custom...
Client Success Manager
Your Responsibilities: As our Client Success Manager , you will be the primary point of contact for our valued clients. You’ll collaborate closely with cross-functional teams to understand client needs, develop strategic plans, and drive successful outcomes. Developing and implementing tailore...