Associate Director, Operations

Client Organization : College of Immigration and Citizenship Consultants (CICC)Position Title : Associate Director, OperationsReports to : Chief Operating OfficerLocation : Ontario (Remote)THE COMPANYImmigration has always been an essential part of the economic engine of Canada, and now, more than ever, prospective immigrants need the services of licensed immigration consultants. The path to immigration and citizenship is complex and the College takes seriously its purpose to regulate immigration and citizenship consultants in the public interest.THE OPPORTUNITY Purpose The incumbent oversees the College’s IT, facilities management, procurement, project management, records management, and Access to Information Act and Privacy Act (ATIP) functions. The incumbent is a member of the management team and supports the Chief Operating Officer and Leadership. Team’s leadership and the direction and ongoing operational improvements of the functional areas.Job ResponsibilitiesProvide direction to and oversee IT, facilities management and procurement; project management; records management; and ATIP compliance.Ensure the necessary resources (human, financial, physical, technological) are identified and budgeted to complete the work of the functional areas in an efficient, effective, and timely manner, consistent with the College’s standards and values.Oversee centralized enterprise IT planning, development and implementation.Collaborate with the Manager, Corporate Affairs, to develop and implement procurement strategies, plans, policies and processes.Oversee the provision of infrastructure planning and operations (e.g., facilities management, leasing and leasehold improvements, and furniture / asset management).Oversee the development and implementation of the College’s project management framework and records management framework.Oversee the activities relating to compliance with the Access to Information Act and Privacy Act.- Review and contribute to the development of privacy impact assessments (PIAs), threat risk assessments (TRAs) annual and statutory reports and other materials that may be required.- Oversee the resolution of complaints against the College made to the Information Commissioner under the Access to Information Act and the Privacy Commissioner under the Privacy Act.Act for the COO as required.Acquire and maintain knowledge of the College’s policies, regulations, and strategies, and keep up to date with relevant developments, applicable legislation, trends and best practices.PROFESSIONAL QUALIFICATIONS & EXPERIENCEUniversity Degree (Bachelor).7 -10 years of progressive experience managing a range of corporate business functions including IT, facilities, procurement, project management and records management.Strategic thinking, planning, visioning, and leadership skills to work collaboratively at a senior level to develop and implement strategic directions and provide effective operational oversight.Knowledge to oversee the IT function and ensure IT programs and processes are integrated to meet College requirements efficiently and effectively.Knowledge of Enterprise Management Systems to oversee procurement, development, installation, and maintenance of college-wide IT integration solutions.Knowledge of project and records management frameworks and methodologies to oversee implementation of projects of varying sizes and complexities.Ability to acquire knowledge of government regulations and policies concerning records management and the Access to Information Act and Privacy Act.Analytical, critical thinking and problem-solving skills to inform the College’s strategic plan, identify issues, mitigate against associated risk and lead the resolution of complex issues.Time management, organizational and decision-making skills to manage competing priorities and deadlines.Flexibility to work in a fast-paced changing environment as a collaborative team player who demonstrates initiative.Interpersonal, presentation, stakeholder relationship and management skills to engage others and build credibility.Written and verbal communication skills to prepare and deliver reports and briefings for internal and external stakeholders including government officials and presentations to senior leadership.Tact and discretion to work on confidential and sensitive matters.Coaching and management skills to motivate and develop employees.Project management skills to create integrated plans, manage IT and facilities projects and ensure timely completion of all deliverables.Knowledge of office / administrative software.About LHH Knightsbridge – www.lhhknightsbridge.comLHH helps organizations simplify the complexity associated with transforming their leadership and workforce so they can accelerate results, with less risk.As global leaders in Talent and Leadership Development, Career Solutions and Executive, Interim and Mid-Level Search, we assist organizations in finding new talent, and helping their employees navigate change, become better leaders, develop better careers, and transition into new jobs. We have the local expertise, global infrastructure, and industry leading technology and analytics required to simplify the complexity associated with executing critical talent and workforce initiatives, reducing brand and operational risk. Teams across Canada and around the world leverage our proven programs and global experience to deliver tailored solutions to clients that align talent with the needs of their business.Established in 1967, we have been providing outplacement services for 52 years. LHH is a wholly owned subsidiary of Adecco, SA, a publicly held Fortune Global 500 firm and the world’s leading provider of HR solutions, with approximately 32,000 FTE employees and 5,100 branches in over 66 countries and territories around the world. LHH has more than 4,000 employees around the globe including 2,200+ certified Career Coaches.