Scrum Master

Job Summary

Zurich Insurance is a global insurance company with a specialty in life insurance, general insurance and travel insurance.

This role will sit in one of Zurich's subsidiary companies, World Travel Protection, which focuses on providing travel risk management and emergency assistance support.

World Travel Protection (WTP) is a leading travel assistance and Travel Risk Management (TRM), company. WTP provides robust response solutions to logistical, security and medical emergencies for travellers based on its global reach and through its worldwide provider network.

Through this network, WTP is able to effectively resolve incidents inherent to international traveling. Prevention is also at the forefront of WTP through a wide range of risks mitigation and security assistance solutions available to its clients to ensure that their resources are best utilised to anticipate crisis from occurring.

• Grow your Project Management career
• Join a team that really cares about our customers
• Enjoy a culture focused on results, allowing flexibility on when and where you work

World Travel Protection provides global travellers with specialist emergency assistance services when something goes wrong in their travels.

We operate 24 hours a day, seven days a week from our operation centres in Australia, Canada, the United Kingdom, and Malaysia, responding to the cries for help we receive from travellers across the globe.

Owned by Zurich, but with separately managed business entities, we can truly offer you a world of possibilities within assistance and insurance.

Get ready to do your best work and then some.

The World Travel Protection Scrum Master plays a vital role in ensuring an Agile project team delivers the objectives of our many projects.

A bit about the job :

The Scrum Master will ensure that the organization continuously improves its agile ways of working, seeking to achieve enduring marginal gains through removing organizational barriers to agility.

The person will be recognized as the agile advocate across the organization and use their personal mastery of the subject matter to influence a broad range of people to be willing to explore, understand and adopt agile approaches.

The Scrum Master will be accountable for;

recruiting, retaining, motivating, training, mentoring, coaching their team.

ensuring teams are tracking and reporting progress in a consistent and timely manner, including tracking of external (outsourced) parties.

bringing consistency and discipline across the Agile Teams. This includes the ability to help estimate large initiatives based on the performance of the associated Team.

A bit about you :

8+ years of Scrum Master experience in recent projects / initiatives, global projects preferred.

Agile certified practitioner Certified Scrum Professional (CSP) or Certified Scrum Coach (CSC) certification or equivalent experience.

Demonstrated ability to influence senior stakeholders and leaders to adopt and support Agile ways of working, at the organizational level.

Possess a strong understanding of Agile approaches including Scrum and Kanban coupled with an appreciation of how to operate at across multiple organizations with different ways of working.

Understand how to work effectively with governance and portfolio management teams to prioritize, govern, track, report and drive progress.

Able to help others understand how and when to use techniques such as Design Thinking, User-Story Mapping as well as Minimum Viable Products and Experiments.

Able to help others understand how and when to use DevOps techniques, such as continuous integration and continuous deployment, in both technical and business domains.

Lead by example as a Scrum Master / Scrum-of-Scrums Coach (if needed).

An exceptional project leader that elevates others to success together, grows and develops others, removes barriers and creates a team environment.

Coach, mentor, train and teach others adapting their style to the situation and need

Why pick us :

• There's no one size fits all option when it comes to flexibility. It looks to us the same as it does to you so let us know how we can accommodate you.
• We'll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner
• We'll provide you with supportive management who have your back and want you to succeed
• We'll support you to grow with unlimited learning opportunities

We respect who you are and thoroughly embrace diversity, so whatever walk of life you wander, you do you and come as you are we've got you!

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together.

As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience.

We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals.

Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business.

As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging.

Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here.

Taken together, diversity and inclusion bring us closer to our common goal : exceeding our customers' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich.

We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition.

If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited.

If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Only applicable for Canada : For Zurich Canada's commitment to diversity and accessibility please click here. If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clicking here.

Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. www.zurichcanada.com