Customer Service Agent / Account Manager - BILINGUAL

PERFECT ENGLISH IS A MUST .

Would you like to join a dynamic team in an environment where every day is an opportunity to make a real difference?

As a Customer Service and Management Agent, you'll be the beating heart of our customer relations : customer contact, problem solving, order management and many other related tasks.

At the crossroads of sales, service, administration and innovation, this role will enable you to show initiative while having a direct impact on customer satisfaction.

If you're organized, bilingual and ready for a challenge, this is the job for you!

Advantages

Competitive salary up to 70k, depending on profile.

Group insurance and RRSP with employer contribution.

Negotiable vacation with several floating days

Friendly, family-run company undergoing rapid expansion

Access to a gym and wellness program for staff, with therapy dog.

Responsibilities

Respond to customer requests via telephone, e-mail and CRM.

Create quotations, track orders and manage customer files by handling various administrative tasks.

Provide first-level technical support and escalate as necessary based on sound case analysis.

Collaborate with teams to optimize customer experience and sales management.

Qualifications

A versatile, problem-solving, analytical and proactive mind.

2 years' experience in customer service or equivalent, preferably in B2B.

Bilingualism (French / English) written and spoken, essential.

Mastery of the Office Suite (Excel) and a high level of computer literacy.

Summary

Customer Service Agent / Account Manager - BILINGUAL

If you're interested in this position, don't wait any longer! Apply directly online or send your CV to the following address : jeremi.

[email protected]. Contact Jeremi Grondin at 418 571 8964 if you have any questions.

We'll review your application carefully and contact you promptly with details of the vacancy if your profile matches this position.

Not quite what you're looking for? Contact us to discuss your aspirations and find out how we can help you find your ideal job!

Why do business with us?

Access to job opportunities not advertised elsewhere on the web

Strategic business partner in your job search

Negotiate your terms and conditions of employment on your behalf

Long-standing presence in the Quebec City area, in-depth knowledge of local companies

Completely free service, so you have nothing to lose!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.