Job Summary
Manages day-to-day operations of a team to achieve business goals. Typically manages 2 or more specialized departments comprised of supervisors, managers, professionals, and / or large numbers of operational support employees.
Job Description
- Please note while thisrole is listed under Moncton NB, consideration will be given to applicants throughout locations in Atlantic Canada.
This leadership role drives the Commercial Banking Advisors or CBA team to deliver on the strategic business priorities of : enhancing client loyalty and maximizing revenue for RBC. The Manager Sales Support enhances their team’s productivity through ongoing coaching, to ensure a high level of employee capability and engagement. Builds strong partnerships and works closely with all RBC partners.
Duties aligned to the Manager Sales Support role are :
Instill your team with a dedication to putting clients first by advocating professional client service standards and acting as leader and ambassador of the client experience.Guide your team to assist in the development and delivery of a coordinated client contact strategy through collaboration with the other members of the CFS relationship team.Respect client’s time and take responsibility for issues when client problems are escalated. Engage appropriate partners when necessary to resolve the problems.Personally create and support a network of internal and external partners to enhance partnering and collaboration.Key Accountabilities :
Ensure CBA Team is supported to deliver on growing revenue with clients and assist in acquiring new clientsStrategize with CBA about potential opportunities, leveraging discovery techniques, on-boarding training and Business Service ReviewsProvide coaching to enable delivery of the RBC advice promise, matching solutions to client needsDevelop and coach on sales and market plan for the team to support the overall Business unit goals and adjust activities as requiredConduct effective sales management routines tailored to bring value to each team member, while maintaining a forward looking view. Focus on key behaviors and activities to move sales or referral opportunities forward and close businessCoach team members to maximize the use of technology to follow through on all client strategies, sales activities and opportunities, as well as, to build corporate memory and enable the continuity of client servicing.Coach team to share responsibility with Relationship Managers Commercial Markets for robust CRP and client action plans, ensuring strong contact management routines are in place.Knowledge / Experience :
Commercial Banking experience at a senior levelStrong knowledge of business banking products and services as well as credit policies and guidelinesProven sales leadership skills, including previous people management experience within the Financial Services industrySkills / Competencies / Attributes :
Ability to develop and maintain strong business and community networksAbility to grow the business while effectively controlling expensesDemonstrated ability to grow the business through effective partnering activitiesStrong business and organizational knowledge, planning and implementing capabilities with a knowledge / experience across Commercial Financial Services within region supported, including sales and account management, direct sales, and operational expertiseAbility to impact and influence sales leaders, sales people and partnersA strong sales orientation and a demonstrated passion for putting clients firstStrong relationship builder - able to establish both internal and external working relationships in order to identify and implement strategies for business growthExcellent communication, time management and organizational skillsDemonstrated PC literacy, including Microsoft OfficeDemonstrated commitment to ongoing learningEducation :
A post-secondary diploma / degree, ideally in Commerce, Business Administration or related experience is required.Job Skills
Additional Job Details
Address :
644 MAIN ST : MONCTON
City : MONCTON
Country : Canada
Work hours / week : 37.5
Employment Type : Full time
Platform :
PERSONAL & COMMERCIAL BANKING
Job Type : Regular
Pay Type : Salaried
Posted Date : 2025-02-18
Application Deadline :
2025-02-25
Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above
I nclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .
