The major function of this position is :
In order of importance, the principal responsibilities and duties of this position are :
Input / modify all faxed, phoned and emailed orders from core, key, duty-free, and account executives on a timely basis into the SAP system.
Validate all sales incentive submissions and enter all subsequent redemption orders in SAP.
Work with AE’s to manage all consignment locations to ensure they depict an accurate representation of the physically product they have in their sales sample kits.
This includes the cleaning and inspecting of all sales sample returns.
Work in combination with our warehouse team to create, enter, ship, invoice and return all events submitted by AE’s and or Corporate Gifts division in the US.
Monitor and respond to all sales support related Zendesk tickets in a timely fashion.
Work in conjunction with our account executives to actively support, educate and train our core and key accounts on the B2B website in Canada.
Enter all weekly AE orders for POP and sales samples.
Work closely with all departments to help identify and rectify all miss-picked orders, order entry errors, shipping inaccuracies and credit issues.
Manage all communication flowing through our Marketing inbox daily.
Maintain a high level of core, key, and duty-free account services, projecting a professional image, within respective regions to maximize production, working in coordination with designated outside AE’s and the customer service department for all Maui Jim products.
Provide customers with information on RX processes and procedures.
Work in collaboration with our inventory control coordinator to ensure all supplies and information necessary to service new and existing core and key accounts is in stock and available to fill orders through our Canadian DC.
Send all marketing and sales related information to core, key, duty free accounts and AE’s as required.
Supply AE’s with all materials required for trade shows and trainings.
Be the backup person for any sales support employee during vacation or sick time.
Perform other work-related tasks, assignments and special projects as requested or required.
Desired Qualifications
As a guide, indicated below is the preferred education and experience for this position :
4+ years of advanced customer service experience. College coursework is preferred.
Skills preferred for this position :
- Strong organizational skills.
- Excellent written, oral and follow up communication skills.
- Team-player.
- Positive attitude.
- Microsoft Word and Excel skills.
- Aloha spirit.
- Type 40 wpm.
- Flexible
Special Physical Requirements :
- Ability to key data into a computer for extended periods of time.
- Ability to utilize a PC.
- Ability to communicate in a variety of business settings.
Work Shift :
Special Language Requirement (If Applicable) :
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