Fulfillment Coordinator

Team Members will be responsible processing merchandise through a variety of tasks requiring product knowledge, independent decision making, and the ability to learn processes, utilize tools and operate equipment. Also responsible for achieving production standards within specific departments and may flex to other departments, based on product flow.

1. Responsible for the daily receiving of all merchandise from the vendor community and stores as well as shipping of packages to our various store, vendor, customers and business contacts. The receiving area carton controls, sorts and processes the merchandise for movement to various inventory locations. The shipping area consolidates and packs packages for all domestic and international shipping leaving the home office. They are also responsible for pickup / delivery of packages throughout the source center.

2. Responsible for the processing of merchandise throughout SMA. They may do so through the processing of purchase orders, invoices and worksheets, inventory management and cycle counting as seen in Inventory Management, as well as the physical movement of product as seen in Manufl, vault and eComm cage. Process merchandise involving the use of computers for the processing of transfers, RF Guns & carousels – put away and picking, Complete multiple and varied tasks associated with the processing of merchandise. Processing standards and service levels as well as inventory levels in the department including initial customer contact / handling of incoming phone calls. Follow up on status of customer warranty repairs. Working with QC and Business Operations Manager to handle Hotline calls – expedite and follow up calls after job is completed and shipped back to stores.

3. Maintain individual productivity standards, report and track on daily basis. Ensure quality of product, packaging and transfer movement. Timely and efficient movement of product through the Distribution and Manufacturing operation to maintain service levels. Sku verification / inspection and ticketing of merchandise.

4. Maintain accuracy of all tasks performed . Retain operating knowledge of various technology platforms including 3rd party shipping, movement software, sorting systems, radio-frequency guns, automated pick processes and multiple applications within our multiple inventory management systems.

5. Responsible for completion of accurate semi-annual inventory reconciliations . Processing of new merchandise through inspection, transfer completion, assignment and put away into secured storage locations.