Regional Service Manager

Tata Consultancy Services
Ontario, CA
$60K-$72K a year (estimated)
Full-time

Deliver Field Services Operations Management and IMAC / Project support in line with recognized IT best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting, etc) for a specific DSS region.

RSM will be accountable for hiring and managing onsite resources, prioritizing workload, working with the Service Desk to drive left shift of tickets to reduce field dispatches for tickets which can be fixed remotely, Field Support operations stabilization, conduct Weekly / Monthly / Quarterly reviews for local Client management and Project Delivery team on Field Support performance, upkeep of knowledge and Identify and plan Service improvement initiatives.

Provide oversight and management of any partner Technicians in their geographical area of responsibility to ensure adherence to Primary & Secondary Named Techs and Service Level compliance.

Provide a Local Management point of contact for the customer for project requests and planning, staffing and scheduling changes, overtime needs and escalations, reporting up to the DSS Delivery Manager.

30+ days ago
Related jobs
Techtronic Industries
Fort Albany, Ontario
Remote

As the Regional Manager, Product Service, your key responsibilities will include:. Manage Customer Service and Approvals: Oversee customer service hand tool credit approvals. Communicate Processes and Initiatives to Branch Managers (BMs): Align with other RMs and the Director on objectives and outco...

Getinge Canada, Ltd
Mississauga, Ontario

The Regional Service Manager plans, organize, and manages the activities of a service area and service depot operations. Regional Service Manager, Acute Care Therapies. Assist the Director Service in formulating strategies, tactics and action plans to sell organization’s products and services in sup...

Dynacare
Hamilton, Ontario

The Regional Manager, Health Services is accountable for the operation of the Laboratory and Health Services Centers in accordance with the Dynacare strategic plans. Job Posting: Regional Manager, Health Services . Are YOU our next Regional Manager, Health Services?. Oversee maintenance and renovati...

BGIS
Ottawa, Ontario

The Regional Service Manager is responsible for the effective management of a skilled trades operation. BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the servi...

Tech-24 A Commercial Food Service Repair Company, Inc.
Ontario, CA

Tech-24 offers complete foodservice equipment repair and maintenance services for full-service restaurants, QSRs, convenience stores and retailers, coffee shops and concessions operations. The Regional Human Resources Manager is responsible for the Talent Acquisition, Talent Management, Succession P...

Culligan
Cambridge, Ontario

As a Regional Service Manager for Zip Water North America, you will play a critical role in elevating our service standards and operational effectiveness across your designated region: the entire Midwest, and South-Central areas, including Arizona, and Canada. Manage the expansion of service platfor...

Seasons Retirement Communities
Oakville, Ontario

Reporting to the Rgional Vice President of Resident and Guest Services, Regional Manager, Resident Care and Guest Services is responsible for providing leadership and support to the community care teams in order to champion, drive quality, accountability and innovation for care & wellness program im...

Dynacare
Ottawa, Ontario

The Manager Laboratory Health Services - Multiple Locations, is accountable for the operation of the Laboratory and Health Services Centers in accordance with the Dynacare strategic plans. Manager Laboratory Health Services Centers - Multiple Locations. Are YOU our next Manager Laboratory Health Ser...

CapServCo Limited Partnership
Toronto, Ontario

This will require a high level or collaboration with the broader Administration Leadership team (National Senior Manager, Regional Managers, and Managers) to ensure we act as one cohesive team, to drive projects forward and enable change across the Administrative Team. As a Regional Manager, Adminis...

Dynacare
Ottawa, Ontario

The Manager Laboratory Health Services - Multiple Locations, is accountable for the operation of the Laboratory and Health Services Centers in accordance with the Dynacare strategic plans. Manager Laboratory Health Services Centers - Multiple Locations. Are YOU our next Manager Laboratory Health Ser...