Dispatcher

Job ID : 497930

Work Type : Full Time Permanent

It is a great time to join Ontario Redimix, A CRH Company!

CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.

We are building a world- class team. Make your mark!

You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business.

You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.

Ontario Redimix, A CRH Company is currently hiring a Dispatcher to join their growing team!

Who we are

Recognized as one of Greater Toronto's Top 100 Employers, Ontario Redimix has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings.

As a business we pride ourselves on around the clock service along with safely delivering quality concrete to our customers at a competitive price.

Ontario Redimix is a proud member of Concrete Ontario giving our customers assurance that we are committed to producing and providing high quality concrete to our customers.

CRH is a leading provider of building materials solutions that build, connect and improve our world. Employing 78,500 people at 3,390 operating locations in 29 countries, CRH has market leadership positions in both North America and Europe.

Why Work with Us?

• We are a global leader in construction services and materials
• Rewarding career development in Canada and Internationally
• Group Medical, Extended Health and Dental Plan starting from Day 1
• Defined Contribution Pension Plan
• Service Awards
• Discounts on gym membership, telecommunications, home and auto insurance

Location : Etobicoke

Position Summary :

Reporting to the Distribution Supervisor, the Dispatcher is responsible for monitoring a large fleet of RMX Drivers while delivering an exceptional customer experience throughout the dispatching process.

As the first point of contact between the Distribution team and the RMX Drivers, the Dispatcher must be able to multitask and adjust to real time changes in a fast-paced environment in order to meet daily customer demands.

The Dispatcher must communicate effectively with the RMX Drivers, Batch Plants, and Distribution team through regular phone calls and two-way radio systems to ensure accurate and timely concrete delivery.

Dispatchers must also possess a strong directional orientation and a working knowledge of roadways in the GTA and surrounding areas in order to optimize RMX fleet resources based on project locations.

Dispatchers must be computer savvy and demonstrate the ability to learn concrete shipping software and other required dispatching technologies.

Dispatchers should possess an ability to work well in a team environment and be able to perform at a high level under pressure situations.

Dispatchers are required to work three types of shifts :

Monday Friday :

Opening Shift : (05 : 30 13 : 30)

Middle Shift : (08 : 00 16 : 00)

Closing Shift : (11 : 00 close based on customer requirements).

Dispatchers also work on rotation for Saturday shifts as an opportunity to collect overtime hours, and all Dispatcher should be flexible and able to work all shift types.

Job Responsibilities :

• Serve as the main point of contact between RMX Drivers and Distribution Team.
• Accurately and efficiently manage a large fleet of drivers over several batch plants to ensure on time delivery to our customers.
• Respond to customer enquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.
• Cultivate strong relationships with RMX Drivers to ensure scheduling and delivery accuracy.
• Handle customer complaints by troubleshooting service and quality related issues; providing real-time solutions to satisfy the customer’s needs.
• Uphold the company’s commitment to Environmental and Health & Safety.
• Administrative duties as required.

Requirements :

• High School Diploma
• 1-3 years of work experience
• Dispatching experience is an asset
• Related construction field experience is an asset
• Computer Proficiency experience with Microsoft Office and Google Maps; Command Concrete is an asset
• Superb radio / phone skills ability to professionally handle calls in a fast paced environment
• Attention to detail
• Excellent organization and time management skills
• Computer savvy
• Geographical awareness GTA and surrounding areas

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.