Dual Clinic Manager

Position Title : Dual Clinic Manager

Job Type : Permanent Full-Time

Job Location :  Westgate and Downtown Medicentres Clinics

Reports to : Regional Operations Manager

Date Last Updated : June 2024

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you are an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.”

JOB PURPOSE :

Reporting to the Regional Operations Manager, responsible for efficient day to day operations of the clinics. The Clinic manager is responsible to implement, lead and communicate new initiatives and programs to staff and physicians. Additionally, work collaboratively with physicians, patients, clients, vendors and other internal and external customers to support high quality patient care.

JOB DIMENSIONS :

Staff : Medical and Non-Medical staff

Financial : Responsible for the finances of the clinic, specifically clinic labor, clinic supplies both medical and office, and EBITDA.

Other : Responsible for training, coaching and direct supervision of medical and non-

medical clinic support staff.

PRINCIPAL RESPONSIBILITIES :

Clinic Management and Oversight

• Achieving the performance goals including, but not limited to patient retention, patient satisfaction, patient count, controllable expenses, and operational targets.
• Responsible for patient, physician and staff engagement.
• Ensures that company policies, processes and procedures are adhered to
• Ensures optimal levels of medical and office supplies
• Ensures clinic equipment is well maintained
• Ensures that funds generated by the clinic are accurately accounted for on a daily basis
• Ensures standards of cleanliness and safety are maintained
• Responsible for handling patient concerns in an effective manner in accordance with our customer service standards
• Communicates and executes on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.
• Liaises with the Regional Operations Manager and other Clinic support team members regarding clinic profiles and changes
• Ensures all operational reporting and metrics are completed in a timely manner
• Ensures the EMR is protected and safeguarded according to organizational policy
• Manages clinic staffing levels for adherence to the staffing model
• Responsible for all aspects of performance management, performance reviews and progressive discipline
• Responsible for hiring both medical & non-medical staff as required
• Communicates Health & Safety initiatives in the clinic to ensure compliance with company policies
• EMR trainer for new physicians
• Performs other duties as assigned

Business Development

Organizational Leadership

KNOWLEDGE, SKILLS AND EXPERIENCE :

CONTEXT AND ENVIRONMENT :

INTERNAL COMMUNICATIONS :

EXTERNAL COMMUNICATIONS :

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.