SENIOR BUSINESS ANALYST MLS

Responsibilities

• Develops and implements detailed plans and policies / process by understanding business goals and translating them into system requirements that define project scope and specifications.
• Manages assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning.
• Documents and analyzes business processes, system requirements, functional capabilities, capability gaps, costs and benefits, conducts data and process flow analysis, and business process modeling.
• Serves as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement, and implementations.
• Prepares or contributes to technology solutions, including product visions, use case models and supplementary specifications including screen and report mock-ups, business rules, human centric focus of designs, personas, etc to ensure the solutions meet business needs
• Develops and prepares management information reports and conducts analyses using the division's performance management information system.
• Contributes to the division's case management systems by identifying, mapping and documenting business processes.
• Evaluates and makes recommendations on the effectiveness of the division's business management system(s) web technologies or methods for delivering information and services, and the usability and standards compliance of information products and user interface screens.
• Identifies service issues and gaps, recommends, and supports continuous improvement. Develops test strategies, test plans and scripts, test cases, requirements matrix and testing progress reports and executes and documents tests of technology solutions and business processes and validation of the division's business management system(s) enhancements, web pages and applications to support the implementation of processes and procedural changes.
• Prepares business cases, project charters and project plans to support transformational and enhancements projects.
• Prepares reports to senior management, supporting recommendations on changes in technology solutions, business methods and business processes including, but not limited to, appropriate staffing levels and resource allocation;
• project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones;

following proper escalation paths; and managing customer and supplier relationships, etc.

• Conducts studies on the feasibility of integrating technology and processes to deliver a range of support services.
• Designs and administers statistical and / or quantitative financial models in support of policy, process analysis and improvements.
• Provides consultations, presents, and facilitates requirement sessions with senior management and large groups of stakeholders on multi-million-dollar projects.
• Performs other duties as required.

Key Qualifications :

• Considerable business and system analysis experience working on small to large scale projects, delivered on a variety of technical channels for service delivery such as internet, phone, and digital imaging back-office solutions, and / or case management systems.
• Experience in workflow and data modeling using spreadsheet and diagraming tools and applications.
• Considerable experience in data analysis and interpretation, business intelligence and reporting tools, and software system implementations such as Salesforce, digitization and document management systems, case management systems, etc.
• Considerable experience in Agile / Scrum software delivery model.
• Post-secondary education in Business Analysis, Computer Science, Project Management or an approved equivalent combination of education and related experience.
• Excellent oral communication, writing, presentation, and interpersonal skills, to solicit requirements, provide troubleshooting support, prepare technical documentation and reports on issues, risks and solutions to all levels of staff, management councillors, the public and external stakeholders.
• Ability to use and knowledge of JIRA, Confluence, HP ALM, SharePoint, MS Office, Visio, Wireframe Tools.
• Ability to support change management initiatives and apply change management principles and practices.
• Excellent organizational, prioritization and multi-tasking skills to manage a workload with competing demands and deadlines.
• Excellent customer service skills with the ability to deal effectively with all levels of staff, councillors, external stakeholders and the public.
• Highly developed facilitation, problem-solving, and conflict resolution skills.
• Ability to work as a team member, demonstrating leadership and organizational capabilities.
• Demonstrated commitment to valuing diversity, equity and inclusion and contributing to an inclusive working environment.
• Knowledge of Municipal Freedom of Information & Protection of Privacy Act (MFIPPA).
• Familiarity with government legislation in the area of Occupational Health & Safety.
30+ days ago