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Customer Service Representative

Customer Service Representative

Topnotch Executive StaffingNiagara Falls, ON, Canada
2 days ago
Salary
CA$19.43 hourly
Job type
  • Temporary
Job description

Job Description

Job Description

What would your day-to-day look like?

  • Performs customer request / problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in the data capture tool and when required, transfers calls or promptly notifies the responsible party for resolution.
  • Performs incident notification and escalation to communicate problems / requests / issues effectively and receive proper management attention.
  • Develops and maintains knowledge of customer and customer-specific business environments.
  • Develops and maintains an understanding of customer Service Level Agreements and department's / product's key performance requirements.
  • Develops and maintains product, industry, and business and professional skills by participating in on-the-role and classroom training.
  • Share information required for the team to be successful.
  • Demonstrates understanding of the customer's business needs or market and maintains high customer satisfaction ratings.
  • Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures.
  • Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback.
  • May act as the primary knowledge resource for a product / service and use this knowledge to raise process and / or procedure improvement opportunities to supervisor / team lead.
  • May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
  • Pay close attention to detail and follow through to resolve any outstanding issues.
  • Ensure proper documentation, notification, escalation, tracking and follow-up.
  • Provide functional and / or technical support.
  • Complete all training (i.e., on processes, tools and on functional subjects of support).
  • Take direction and complete simple technical tasks

Basic Qualifications

  • 1 year of experience in Customer Service.
  • 1 Years of experience in social media marketing
  • High School Diploma or equivalent.
  • Fluent in both French and English

    • Professional Skill Requirements

  • Proven success in contributing to a team-oriented environment.
  • Proven ability to work creatively and analytically in a problem-solving environment.
  • Excellent leadership, communication written and oral and interpersonal skills.
  • Excellent Interpersonal skills.
  • Excellent analytical skills, decision-making ability and problem-solving skills.
  • High-quality communication skills, both verbal and written.
  • Ability to multitask effectively and complete a variety of tasks concurrently.
  • Ability to plan and use time effectively.
  • Ability to work as part of a team.
  • High level of flexibility.
  • Excellent verbal and written communication skills.
  • Excellent Soft Skills.
  • Client-focused with a passion for Customer service.
  • Demonstrated leadership in professional settings either military or civilian.
  • Demonstrated teamwork and collaboration in a professional setting either military or civilian.

    • Job Type : Fixed-term contract

    Contract length : 12 months

    Pay : $19.43 per hour + sing on bonus

    Expected hours : 40 per week

    Schedule :

  • 8-hour shift
  • Monday to Friday
  • Weekends as needed

    • Company Description

    About Topnotch Employment :

    Being a leading provider in the recruitment industry since 1992, Topnotch Employment provides staffing services for a wide range of positions including General Labour, Warehouse, Administrative / Office, Sales / Marketing, Accounting, IT, Clerical, and Customer Service. Our professional recruiting department has provided staff for leading organizations such as IBM, the Ontario Public Service.

    Company Description

    About Topnotch Employment : \r\nBeing a leading provider in the recruitment industry since 1992, Topnotch Employment provides staffing services for a wide range of positions including General Labour, Warehouse, Administrative / Office, Sales / Marketing, Accounting, IT, Clerical, and Customer Service. Our professional recruiting department has provided staff for leading organizations such as IBM, the Ontario Public Service.