Responsibilities
- Provide customer software and hardware support to remote deployment teams for a globally Integrated Solution
- Resolve customer challenges quickly and efficiently
- Analyze system logs and perform routine audits to improve system performance and efficiency
- Prioritize and lead a range of tasks while working in a fast-paced environment with multiple partners
- Provide software and hardware design, development and implementation support
- Assist customer with Life Cycle Management and software upgrade planning and deployment strategies
- Build and maintain accurate records, reports, system configuration documentation and action lists
- Lead and document reoccurring meetings both with customer and internal
- Formal reporting and site documentation
YOU MUST HAVE :
- College Diploma in electrical or electronics related field
- Minimum of 2 years of field experience in electronics or computer programming / administration
- Valid driver’s License
- Ability to acquire Top Secret Federal Government Clearances
- Ability to be part of an on-call rotation
WE VALUE :
- University Degree in electrical or electronics related field
- CFAA certification or in process of attaining it
- Basic knowledge of Microsoft Active Directory
- Experience in the Access control and CCTV fields
- Experience working in a server-based environment
- Previous electronic security / fire suppression industry experience
- Previous technical / installation experience
- A solid grasp of IT network communications technology
- Application Programming Experience (JAVA, Apache Tomcat, VB Script)
- Knowledge and experience working with Domain Services, Microsoft Office and Visio
- Extraction and manipulation of reports
- Upbeat, inventive, eager to learn, proactive with autonomous problem-solving ability
- Ability to lead, mentor and transfer knowledge
- Superb communication, interpersonal and organizational skills
- Computer Science or electrical / electronics background
- Previous customer service experience
- Technical / professional certificate
- Ability to read and interpret mechanical / electrical drawings and diagrams
- Bilingual in French and English
Accommodation is available upon request for applicants with disabilities under the Ontario Human Rights.
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