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Change and Release Analyst

Change and Release Analyst

QUANTEAM - North America (RAINBOW PARTNERS Group)Montreal, QC, Canada
13 days ago
Job type
  • Full-time
Job description

About the Company :

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices : Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.

We are looking for a change and release analyst for one of our clients, an investment bank set in Montreal

Role Overview :

The team is in charge of steering IT Risks & Production

The key missions of the department are to :

  • Define, consolidate, and steer all production indicators (KSI, SLA, etc.)
  • Coordinate major production operations like applicative releases, infrastructure changes and disaster recovery tests
  • Ensure the consistency of production practices & tools across the department and animate related communities of practices
  • Deploy and steer IT Risk Management processes, while respecting policies defined with the operational and cybersecurity risk departments
  • Manage Transversal Production transformation projects.

Key responsibilities :

The responsibilities of this role include, but are not limited to :

  • Work closely with all teams to ensure good quality of production
  • track and drive the KPIs related to production
  • Manage crisis and involve manager if / when needed
  • Escalate major events and incidents to manager whenever applicable
  • Be the main relay between the different teams of the department
  • Contribute towards providing guidance, driving improvements, identifying and implementing practices to be leveraged by Chapters
  • Monthly reporting to manager on the production / change quality (KPIs & feedback)
  • Propose improvement ideas / innovation, encourage team to do so

    • Required Qualifications and Skills :

    Must Have :

  • 2+ years of experience in a similar role
  • Ability to script using VBA.
  • Strong understanding of Development cycles : SDLC, Agile, Continuous delivery
  • Expérience in Change and Release Management
  • Knowledge on MS office (PowerPoint, Excel, and Word)
  • Analytical and organizational skills
  • Ability to work in a time sensitive environment and handle and or prioritize multiple urgent tasks simultaneously across multiple time zone
  • Excellent interpersonal and rapport building skills, working across multiple stakeholders and functions
  • Good written and communication skills
  • Must be a self-starter who is comfortable working in a very dynamic environment, with rapidly changing priorities
  • Rigorous, Dynamic, detail oriented, fast learning capacity and able to work in a high-pressure environment

    • Nice to Have :

  • Sig Sigma belt
  • PMP certification
  • ITIL v4 Foundation Certified

    • Education :

  • Bachelor’s degree in computer science or equivalent

    • Language :

  • English : mandatory
  • French : is a plus