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Retail Associate

Retail Associate

ZoomoToronto, ON, CA
2 days ago
Salary
CA$20.00 hourly
Job type
  • Part-time
  • Quick Apply
Job description

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo is the world's leading platform to access ebikes for professional use. We operate across Europe, UK, North America and Australia.

In 4 years, with an international team of 200+ people, we helped transition millions of urban miles to LEVs by deploying the best delivery ebike and by developing a leading fleet management software. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments. Our partners include UberEats, Amazon, JustEat Takeaway, Doordash, FedEx and many more.

Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities.

THE ROLE :

At Zoomo we seek people who are hungry, energetic, customer-friendly, and hard working. We’re looking for a customer-obsessed problem solver. The front-of-house role is exceptionally important; you’re the face of Zoomo. We value athletes who love the challenge of flexing across tasks, roles, and priorities. You are expected to be proactive and manage your own time and responsibilities. Punjabi- and / or Hindi-speaking is a plus!

Responsibilities :

  • Ensure our riders have an awesome and seamless in-person experience
  • Provide energetic conversation when engaging with new and existing customers
  • Maintain empathy through situations presented by customers and ensure the safety of our riders
  • Walk riders through the on-boarding process and all safety requirements
  • Be able to provide tip-top technical assistance and information about all of our products and services
  • Help existing riders troubleshoot any issues they experience
  • Follow up with customers on post-rental and post-sales support
  • Acts as a team player by assisting and collaborating with our CS team to solve customer issues.
  • Work with the operations team to make our support processes even better
  • Maintain compliance with Zoomo company policies, practices, and procedures .
  • Assist the mechanics with maintaining a consistent inventory
  • Participate in proactive efforts to achieve individual and company goals
  • Be willing to tackle new responsibilities as the needs of our business change

Requirements

  • A combination of retail, sales, client-facing, and customer service experience
  • An outstanding communicator, with the ability to interact and connect with many types of personalities
  • Willing and enthusiastic about selling our product to potential riders
  • Energetic and proactive in following up on leads and upselling products
  • Able to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask
  • You’re self-motivated and able to operate independently with minimal oversight
  • Ability to work in a fast-paced environment while still being able to prioritize projects and manage his or her own time.
  • Flexibility is an absolute must; we are a startup - things change on the daily
  • Strong work ethic and willingness to do what is needed to get the job done with a “no task too small mentality.”
  • A winning and collaborative attitude, you are open to learning from other team members and leverage data / resources with stakeholders and peers
  • Flexible to work both weekdays and weekends
  • Driver’s license preferred but not required
  • Some knowledge of bicycles is preferred but not necessary
  • Command of Gsuites products or similar applications such as Excel, PowerPoint, and OneDrive.

    • Benefits

    We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including :

  • Working with a switched on team that strives to make the streets greener and serve the rider
  • Basic Salary CAD$20 per hour
  • Get to know our product by using one of our e-bikes
  • Annual learning and development allowance
  • Mental wellbeing support

    • Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

    LI-ONSITE