Microsoft D365 Contact Center / Omni Channel Consultant

Beyond the Box CRM Solutions believes in transcending conventional norms to deliver innovative CRM solutions that meet business needs. We are a startup in the Microsoft D365 space, and a Microsoft partner navigating the dynamic tech environment. Services include application rationalization, consulting, end user empowerment, Power Platform COE, and ad-hoc support.

Role Description

This is a 6-month contract role for a Microsoft D365 Contact Center Consultant. The Consultant will be responsible for IVR implementation, communication strategies, customer service optimization, workforce management, and consulting services within the contact center environment.

Qualifications

• Consulting experience in contact center environments
• Experience with provisioning different communication channels in D365 Contact Center
• Certifications in relevant CRM technologies
• Excellent problem-solving and decision-making abilities

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting

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