Customer Service Representative

At NXTGEN, we are dedicated to delivering outstanding customer experiences and building long-lasting relationships! Our success stems from a commitment to excellence in customer interactions and a supportive, inclusive workplace where every team member is valued and encouraged to thrive.If you are passionate about connecting with people and want to be part of a dynamic team, we want to hear from you!Why Join Our Company : A collaborative and inclusive environment where your contributions are recognized and valued.Comprehensive training programs and continuous learning opportunities.Clear career growth pathways and opportunities for professional advancement.Competitive compensation, including performance and retention bonuses.A chance to be part of a company that prioritizes exceptional service, meaningful connections, and employee development.Customer Service Representative Responsibilities : Engage with customers to understand their needs, provide tailored solutions, and ensure positive experiences.Build and maintain strong customer relationships through empathetic and responsive service.Address inquiries related to billing, account management, and payment processing with professionalism and accuracy.Utilize our CRM system to manage, track, and securely maintain customer information.Collaborate with team members to ensure seamless and efficient service delivery.Stay updated on product offerings, promotions, and company policies.Qualifications : Previous experience in customer service, communications, or related fields is an asset.Excellent communication and interpersonal skills with a friendly, professional demeanor.Strong problem-solving abilities and keen attention to detail.Ability to work well in a fast-paced, team-oriented environment.Proactive attitude with a commitment to delivering exceptional service.High school diploma or equivalent; further education in business or communications is advantageous.Full-time availability for in-person work at our Surrey office.We thank all applicants for their interest, however only those selected for an interview will be contacted.