Our Financial Services client is seeking a Director of Digital CRM Platforms will lead the delivery and evolution for the platforms team members use to market, onboard, and originate products. - DIREC
This is a Permanent role, Remote
Must Have :
- 10+ years of digital product delivery , and / or sales product leadership within Financial or Banking industry
- Proven track record of enabling delivery in an Agile COTS (commercial off the shelf system) environment.
- Vendor partner management and demonstrated experience in vendor negotiation and contract and SLA management.
- COTS legacy systems transformation
- MS Dynamics CRM platform
- Agile transformations within a complex, multi-product technology organization
- building and launching cross-organization products and services.
- University degree in the field of computer science / engineering or information technology or equivalent
Responsibilities
1. Planning and Strategy
- Contributes to and executes the digital sales platforms multi-year technology strategy and roadmap.
- Works with stakeholders and external partners to ensure alignment with the enterprise business strategy, objectives and key results.
- Works closely with other platform and architecture teams to assess suitable technology architecture, influencing definition and design.
- Leads sales platform design and development, including refining platform requirements and delivery of scalable platforms in an agile environment.
- Provides thought leadership to formulate and scale minimum viable platforms.
2.Operational Management
- Leads the technology build of a new COTS LOS platform and the technology build and integration of a MS Dynamics CRM platform.
- Leads the technology build and integration of pricing and other tooling used for attraction, onboarding, and retention of members.
- Leads the legacy transformation within the digital sales platform’s roadmap.
- Leads microservices based development and application scaling / containerization.
- Utilizes appropriate agile tooling to further develop DevOps CI / CD practices.
- Establishes and overseas production support processes for servicing platforms, ensuring maximum uptime and rapid resolution of issues.
- Implements monitoring and incident management tools to proactively identify and address potential problems.
- Monitors vendor performance and delivery ensuring compliance
3.Leadership
- Builds, inspires, retains, and leads a high performing technology team.
- Mentor, coach, and support the technology talent pool to deliver on the organization’s people strategy with a keen eye for developing future talent.
- Oversees the technical team to take the digital platform concepts from ideation through validation, measurement, and iteration.
- Continuously motivates the team and drives ongoing improvements through measurable goals, training, and team optimization.
- Promotes the culture of transparency, ownership, and innovation across the teams.
- Nurtures and develops a highly engaged, diverse, and capable workforce to effectively execute the digital servicing roadmap and build great relationships with members.
- Fosters a culture of coaching, mentorship, agile learning, communication, and cross-functional collaboration.
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