French Bilingual CSR

We are seeking a French Bilingual Customer Service Representative to join an incredible team in Winnipeg. This role involves performing a variety of tasks in a fast-paced environment. You will be responsible for handling customer inquiries, providing freight and product quotes, and assisting the management team. This is a permanent opportunity which begins ASAP and is located in the Transcona area of Winnipeg in the manufacturing industry.

Responsibilities :

• Assist French- and English-speaking customers via phone, and email, addressing inquiries, resolving issues, and providing product or service information.
• Identify customer concerns and work collaboratively to resolve them promptly and effectively.
• Process orders, returns, and exchanges while maintaining accurate customer records in our system.
• Maintain an in-depth understanding of the company's products or services to provide informed assistance to customers.
• Maintain high levels of professionalism and customer satisfaction by following company policies and procedures.
• Work closely with other departments, such as Sales and Operations, to provide seamless customer support.
• Proficiency in French language, both written and spoken
• Experience with Sage 300 is an asset
• Capability to handle and respond to inbound calls
• Ability to provide accurate customer quotes
• Exceptional customer service and communication skills
• Ability to multitask and manage time effectively
• Strong problem-solving skills and attention to detail

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.All applicants applying for Canadian job openings must be authorized to work in Canada.

Only job postings for jobs located in Quebec appear in French.

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