Licensed Financial Services Assistant

SISIP Financials’ core mission is to contribute to the operational readiness of the Canadian Armed Forces (CAF) by providing tailored advice and solutions that enhance the financial health and security of the members of the CAF Community and their families. SISIP Financial is a division of the Canadian Forces Morale & Welfare Services (CFMWS).

If you are seeking an opportunity with purpose and to serve those who serve Canadians, we are growing our advisory team and seek professionals who thrive in a collaborative work environment committed to continuous improvement, personal growth, and professional development.

Responsibilities

• Support clients on implementing investment strategies to assist them in achieving their goals.
• Assist in client discovery process through pre-meeting information gathering and subsequent delivery to advisor.
• Greet clients and potential clients, ascertain nature of business and direct to the appropriate person or determine needs and / or start next phase.
• Organize marketing activities on behalf of advisory professionals.
• Support business growth of assigned branches through outbound calls, prepare client / prospect call lists and track progress, as required.
• Print and review client reports, follow-up on client enquiries, account maintenance, retrieval of tax receipts.
• Organize and maintain a client (prospects and existing) database and marketing materials.
• Liaise with clients, advisors, and fund companies to facilitate trade requests.
• Process Mutual Fund order entry forms – redemptions, switches, and purchases and transfers.
• Assist with the set-up of client files and ongoing maintenance of the accounts including proactively booking reviews and Know Your Customer (KYC) updates.
• Ensure accounts are set up correctly as per New Account Application Form (NAAFs).
• Process financial and non-financial mutual fund transactions and orders.
• Assist with book transfer process, as required.
• Follow up with mutual fund companies for issue resolution.
• Collaborate with Compliance Officer for deficiency resolution.
• Comply with regulatory, legal, and ethical requirements ensuring proper protocols when processing requests.
• Ensure the security and confidentiality of information.

Qualifications