Healthcare Security Operations Center Dispatcher - KGH.

Overview

Paladin Security : Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people?

Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers;

we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Position : Healthcare Security Operations Center Dispatcher- KGH

Site : Kingston General Hospital- 76 Stuart St

Overtime Method : Overtime is Averaging Agreement (AA) after 88 hours

Hours : Continental- 0800-2000 / 2000-0800

Payrate : $29.77 / hourly

Posting Date : October 02, 2024

Closing Date : October 24, 2024 Benefits of joining Paladin :

• Opportunities for advancement and growth
• Unionized benefits (including Education Allowance & Pension Plan)
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming / tailoring allowance
• Paid vacation & sick days
• Additional perks!

Job Responsibilities :

In this key role, you will oversee a state-of-the-art healthcare Control Centre. Your role will be to monitor numerous systems including fire and life safety, access control, and CCTV.

You will help track and deploy security staff and handle various dispatch duties including incident call taking.

• Dispatch Security Guards to incidents, requests for assistance, emergencies, etc.
• Maintain control of access to and from the property and affiliated Hospitals
• Log details of radio transmission, telephone calls, and verbal instructions
• Direct backup support as necessary
• Inform management of major incidents
• Maintain the Camera Surveillance System
• Answer all incoming security telephone lines including the complex emergency telephone line.
• Ensure that security operations occur consistent with policy and procedures
• Perform other duties as assigned

Job Requirements :

• Ability to demonstrate a high degree of professionalism
• Previous security experience is considered an asset
• Experience in healthcare is considered an asset
• Strong command and fluency in the English language both written and verbal
• Must be able to work in a fast-paced dynamic environment
• Must be able to handle stress and pressure and make a sound decision under duress
• Must demonstrate high attention to detail / observational awareness
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team
• Provide First Aid and CPR Level C + AED certification
• Ability to be clean shaven to pass an N95 Mask Fit Test
• Proof of COVID-19 Vaccine (minimum double vaccination)
• A copy of your immunization records (Measles, Mumps, Rubella MMR , Varicella, and TB Skin Tests - Step 1 & 2) Completed immunization for Measles, Mumps, and Rubella are required at the time of hire.

Applicants who are not immunized or are otherwise unable to provide their MMR immunity at the time of hire will not be deemed eligible for the position.

• Ability to clear a Vulnerable Sector Check (during onboarding)
• Must be able to commit to full-time availability for no less than 6 months
• English proficiency (oral & written) is required
• Bilingualism (English / French) is considered an asset
• 6+ months of customer service experience is considered an asset

Certification Requirements (All)

Vulnerable Sector Check

Standard First Aid, CPR Level C

Valid Ontario Security License