ServiceNow Administrator

Position Description :

CGI offers more than a job. We offer limitless opportunities to make a difference for the clients and communities we serve. Come join committed, skilled and passionate people just like you! We support our members’ career aspirations, offering learning initiatives and provides access to our global health and wellness program. We also offer competitive salaries and benefits such as our share purchase plan, a profit sharing program, flexible schedules that guarantee a good work-life balance!

This is a superb opportunity to become an employee of CGI to provide leading information technology services to our clients. We are seeking an Intermediate ServiceNow Administrator who has a minimum of 2.5 years of IT experience.

This position is open for any of our Western Canada locations : Victoria BC, Vancouver BC, Calgary AB, Edmonton AB, Regina SK or Winnipeg MB.

Your future duties and responsibilities :

Work closely with clients, project managers, and systems management team to :

• Oversee the day-to-day management of the ServiceNow platform.
• Perform routine maintenance and upgrades, ensuring system stability and scalability.
• Configure and customize ServiceNow applications and facilitate rollout of new applications and modules.
• Manage user roles and ensure proper access controls are in place for security compliance.
• Develop and maintain integrations with other enterprise software systems.
• Automate business processes using ServiceNow's workflow and orchestration capabilities.
• Utilize scripting within ServiceNow to create automated solutions that replace manual processes.
• Monitor, analyze, and report on system performance metrics.
• Manage data import and export operations, and ensure data integrity across the platform.
• Create and maintain dashboards and reports that provide actionable insights to business stakeholders.
• Serve as the first point of contact for ServiceNow-related issues and queries.
• Troubleshoot and resolve incidents and problems in a timely manner.
• Collaborate with IT and business teams to ensure that service level agreements are met.
• Provide training and support to end-users on the effective use of ServiceNow features and functionalities.
• Develop and maintain documentation on system configurations, processes, and standard operating procedures.
• Stay current with the latest ServiceNow features and updates, and educate the team on new capabilities that can benefit the organization.
• Participate in IT strategy planning and contribute insights on how ServiceNow can align with business goals.
• Recommend enhancements and process improvements based on trends in usage and feedback from users.
• Collaborate with stakeholders to ensure the ServiceNow implementation reflects the needs and priorities of the business.

Required qualifications to be successful in this role :

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to skill set level, geographic market, experience and training, and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range in British Columbia is $55, - $,.

LI-ST3

Skills :