Senior Content Designer

About the Role

We’re looking for a seasoned content designer with a strong background in UX writing to help scale high-impact educational content across key product surfaces. This role will work horizontally across several product teams to scale content; they will also manage content for new GenAI-supported experiences. The ideal candidate will excel at crafting clear, consistent messaging that serves user needs and aligns with business objectives; drive product positioning and communication strategy alongside design, product, and marketing partners; and create delightful, intuitive product experiences that leverage their expertise in UX design and content strategy. They will also be comfortable working with GenAI tooling—more specifically prompting and training models, and working with applied science, engineers, and other XFN partners on quality assurance and oversight.

Responsibilities

• Lead the creation and oversight of content strategies that train GenAI models, advising on practical and effective implementation
• Scale educational content across key product surfaces
• Design, write, edit, test and improve content across multiple touch points, including product flows, navigational elements, product names, emails, tutorials, and notifications
• Collaborate on cross-functional teams with designers, data analysts, researchers, engineers, product managers, and marketing team members
• Demonstrate excellent communication skills and the ability to influence product decisions, team direction, and strategy
• Give and solicit feedback from UX design peers and contribute to the team through mentoring, onboarding, and crit participation
• Ensure a consistent voice and tone across Thumbtack product content
• Understand the relationship between business goals and user needs

Must-Have Qualifications

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.

LI-Remote

Benefits & Perks

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