IT Support Analyst

About the Company :

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices : Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.

We are looking for an IT Support Analyst for one of our clients, an investment bank set in Montreal

Role Overview :

The position is for a support analyst with knowledge of the Foreign Exchange and Rates business within the IT department in charge of Front office e-trading, trade capture, pricing, risk and market access technologies. The main partners and clients are Traders, sales and e-business.

The team is working on various Front Office Fixed Income, Emerging products, Cash Rates, Derivatives and Credit.

The Fixed Income team develops and support software in an AGILE environment for price / inventory publication, inquiry management and straight through processing of electronic trades. The software interacts with various external electronic trading systems and exchanges such as Bloomberg, Tradeweb, BrokerTec, Trad-X, MarketAxess, and direct client connectivity.

The position involves working closely with traders, business analysts and developers to deliver and support solutions to the trading and sales desk in a DevOps model environment. The communication skills of the candidate will be very important, since this role includes daily interaction with trading, sales and operations staff.

Candidates will be exposed to e-trading functions including streaming prices, trade STP, electronic trade execution, order management, and market depth aggregation. The candidate might also be exposed to advanced trading techniques such as intelligent auto-quoting and order routing, automatic hedging and automated trading strategies.

Key responsibilities :

The responsibilities of this role include, but are not limited to :

• Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End users are Sales, Traders, Front and Middle Office in the FIC department
• Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and / or globally. Multi-tasking environment
• Deal with crisis management with communication to end-user and senior management
• Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book
• Communicate with users regarding application outages and upcoming events like release, project
• Liaise with development / support teams in Bangalore, New York, Montreal, Paris and London
• Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps)
• Respect internal IT norms, standards and processes
• Timely reporting of production and project status to client and IT management.
• Effective and efficient, oral and written communication with various audiences at appropriate levels

Required Qualifications and Skills :

Must Have :

Nice to Have :

Language : English : mandatory

French : is a plus