Inside Sales / Customer Service Representative

Customer Service Representative – Bilingual (French + English)

Building Materials

Burnaby, BC (Waterfront Office)

Up to $70,000 + Bonus + RRSP + Benefits

Full-Time | Monday–Friday | 7 : 00 AM – 3 : 30 PM

Are You a Customer Service Pro Looking for a Dynamic & Rewarding Role?

If you’re a dedicated customer service professional who thrives in a fast-paced, team-oriented environment, this is your chance to join a leading manufacturing company with a strong reputation for quality and customer support. With over 65 years of industry leadership, we provide an exciting workplace, career growth opportunities, and a collaborative team culture.

Bonus : If you’re bilingual (English & French), that’s a major asset!

What’s In It for You?

Competitive Salary – Up to $70,000 + Bonus

Comprehensive Benefits & RRSP Matching

Work in a Stunning Waterfront Office – Parks & nature trails just steps away

Join a Stable, Industry-Leading Company – Many team members have been with us for 15+ years

Be Part of a Close-Knit Team – Supportive, fun, and professional work environment.

Your Role

As a Customer Service Representative, you’ll be the primary point of contact for our Canadian & U.S. customers, ensuring they receive top-tier support and seamless service. Working in our Burnaby headquarters, you’ll handle quotations, order processing, and collaborate with sales, marketing, and operations.

Provide outstanding customer service to a national dealer network across Canada & the U.S.

Process and manage customer orders with a high level of accuracy.

Quote pricing efficiently in a fast-paced environment.

Work closely with Sales, Marketing & Operations to ensure smooth transactions.

Lead & support a small inside sales / customer service team.

What You Bring

• 3+ years of experience in customer service or order desk support.
• Fluent in English (French is a strong asset!).
• Strong communication & interpersonal skills – you enjoy working with people!
• Attention to detail & ability to multitask in a fast-paced environment.
• Experience with order entry, quoting, and working with national accounts.
• Knowledge of Canadian geography – we serve all 10 provinces & 2 territories.
• Proficiency in ACCPAC software (preferred) & general computer skills.
• Positive, proactive attitude – you’re a team player with a sense of urgency and a great sense of humor!

Who We Are

For over 50 years, we’ve been a leading Canadian manufacturer of specialty building products, supplying major home improvement retailers, building supply centers, roofing, glazing, and window & door manufacturers. With a state-of-the-art facility in Burnaby and a distribution center in Toronto, we are the largest manufacturer in our sector, recognized for exceptional quality and customer service.

Ready to Grow Your Career with an Industry Leader?

If you’re passionate about customer service, enjoy problem-solving, and want to be part of a fun, supportive team, we want to hear from you!

Apply now and take the next step in your career!