Lab IT Manager

Responsibilities :

• Provide end to end desktop technical support and expertise to laboratory users; Windows 10 / 11 Operating System, Microsoft O365 applications, and Laboratory Software supporting R&D and GxP systems.
• Perform laboratory computer system implementation while assuring technical and regulatory controls are properly implemented and followed.
• Supports all aspects of Laboratory IT Operations in Toronto : Partner with Lab Operations and R&D, GxP laboratory users in ensuring the computing capabilities of the laboratory are met.
• Serve as a liaison with lab Instrument vendors on system requirements, setups, and configurations for new systems and upgrades to existing systems.
• Ensure instrument data is backed up, secured, and handled in a manner required by corporate and regulatory guidelines.
• Maintain computer life cycle management activities, hardware and software installation, maintenance, upgrades, service, support, and inventory tracking.
• Partner with IT Risk Mgmt. & Compliance and QA in support of IT Change Control, Periodic Review procedures ensuring systems are maintained in a ready state of compliance.
• Supporting office / lab moves, expansions and manage IT side of smaller lab IT initiatives.
• Acts as a subject matter expert in the development of support documentation and knowledge base articles for office and laboratory software and related devices.
• Maintain system configurations to ensure the integrity of individual systems and the overall network.
• Stays current with established and emerging network standards and protocols, PC operating systems, software applications, hardware platforms and peripherals, security, and industry certification.
• Participates in security, compliance audits and related periodic review activities, accurately documents and records work completed. Leads remediation efforts at the Toronto facilities.Skills :
• 5-6 years of hands-on IT Lab Support experience supporting Windows 10 / 11, Microsoft 365 / Azure, and 3rd party productivity and laboratory software in biotechnology / pharmaceutical industries.
• Certification or degree in a relevant field or a satisfactory combination of education, training and / or experience; CompTIA A+ MCP or MCSA preferred.
• Experience in implementing GxP Data Integrity controls and processes.
• Experience installing, upgrading, troubleshooting, and supporting Office 365 applications.
• Experience documenting incidents, requests, problems, changes, and knowledge base in ITSM or RMM tool. Fresh Service experience preferred.
• Experience supporting the setup, maintenance and life cycle management of computers interfacing with Lab Analytical instruments including patching, backups, and upgrades.
• Experience supporting user setups and groups in Azure AD (Active Directory), and general administrative tasks in SharePoint, Intune MDM / Autopilot, SharePoint, SSO (CyberArk), Enterprise Endpoint protection, Backup / Recovery software, Patch management, PowerShell preferred.
• Strong understanding of ITIL foundations preferred.