Customer Care Representative / Dispatch

Thanks to our teams' energy, commitment and ideas, we are reinventing how the world builds to make Canada greener and smarter for all.

Customer Care Representative / Dispatch

Requisition ID : 11212

Location :

Edmonton, AB, CA, T5S 2T8

Pay Type : Hourly

About The Role

The Customer Care and Logistics Center is responsible for customer relationships, giving great service with a friendly attitude to ensure customers receive a high-level delivery and Product from Lafarge. This is a customer-facing role that requires a service-oriented mindset and a highly professional approach. The position requires to schedule and dispatch orders, providing excellent customer service

What You’ll Accomplish

Health & Safety : Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environment areas. Ensures all aspects of his / her role are executed in a safe manner.

Order Entry : Receive and enter orders over the phone, email, and in-house application; engage customers to ensure that all details are accurate and complete. Perform required adjustments to orders, in order to facilitate seamless execution of delivery and invoicing.

Sales Support : Work with the sales team to coordinate customer needs and concerns. Serve as a point of contact for the sales team with regards to issues, escalations, pricing and other matters as they arise.

Value Added Products (VAP) : Responsible for promoting and taking orders for specialized products that will require additional processes to be followed. Identifying customer requirements and offering supplementary products.

Dispatch : Responsible for assessing fleet and plant capabilities and coordinating truck fleet to ensure on-time delivery of material. Schedule drivers on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout the day. Proactively communicate to customer, sales, QC, and operations to identify any issues and to ensure timely resolution of any conflicts. Documenting any and all issues regarding active orders. Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

What We’re Looking For

Education : High School Diploma or equivalent required

Field of Study Preferred : Post-secondary education in construction-related disciplines an asset.

Required Technical Skills : Excellent Customer Care skills – dedicated to exceeding expectations of internal and external customers

Additional Requirements :

Strong written and verbal skills – ability to write and speak succinctly in a variety of settings and styles

Ability to negotiate skillfully in tough situations without damaging relationships

Exceptional time management skills and ability to complete assignments in a timely manner

Ability to maintain composure in all situations and not become defensive or irritated

Strong problem solving and analytical skills and the desire to seek solutions

Strong computer skills

Proficient typing and data entering skills – specifically Microsoft applications

Open to flexible working schedule, dependable, positive and helpful attitude

Be a team player and work well with others in a high-pressure environment

Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests

As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.