Student Analyst, Unified Communications (Winter 2025, 8 Months)

Choose a workplace that empowers your impact.

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be and deliver your best.

We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe.

We embody the values of our 600,000+ members, placing their best interests at the heart of everything we do.

Join us to accelerate your growth & development, prioritize wellness, build connections, support the communities we live and work.

Don’t just work anywhere come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first.

Then, watch for a unique link in your email to apply.

As a member of this team, you will be responsible for :

Strategy & Planning

Develop and review project plans, collaborate with vendors to manage and monitor project schedules

Analyze different data sets including usage, inventory and spend data to assist technology roadmap development

Evaluate documented resolutions and analyze trends for ways to prevent future problems and implement solutions as appropriate

Operational Management

Provide support to users in A / V rooms

Provide Level II Support when requested and login to the Service Desk queue daily

Act as an escalation point for advanced or difficult help requests

Test fixes to ensure problem has been adequately resolved

Perform post-resolution follow ups with users as required and record actions taken against the service ticket created

Develop help sheets and FAQ lists for end users

Reinforce SLAs to manage end-user expectations

Ability to multi-task with ongoing projects and day to day support

Knowledge & Experience

Understanding of Meeting room technology and Telephony systems with a strong customer service focus

Proficient knowledge of Computer / Network systems and related hardware / software

Working knowledge of a range of diagnostic utilities

Exceptional written and oral communication skills

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

Strong documentation skills

Personal Attributes

Ability to conduct research into a wide range of computing issues is required

Ability to absorb and retain information quickly

Ability to present ideas in user-friendly, business-friendly, and technical languages

Highly self-motivated and directed

Keen attention to detail

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Must be detail-oriented, punctual, disciplined, and be a strong team player willing to contribute to the team effort

Exceptional customer service orientation

Strong communication skills with good writing abilities

As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities we live and work and the members we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience.

This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our committee and employee recognition programs.