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Manager, Key Accounts

Manager, Key Accounts

KPMG-CanadaEdmonton, Alberta, Canada
14 days ago
Job description

Overview

At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight into opportunity for clients and communities around the world.

As part of the Regions West Marketing team, you will be responsible for working alongside leadership, evolving the account management program, and implementing best-in-class account management practices. The role will require working directly with the Regions West Area Marketing Director, Marketing team and Lead Partners.

What you will do

Account Planning and Management

  • Manage an account portfolio of 2-3 priority accounts, including detailed relationship matrices and plans, industry and account business issues, and an ongoing pipeline of opportunities.
  • Understand priorities on key account management goals and work with the team to implement strategic growth goals and objectives.
  • Facilitate the development, strategy, and execution for both internal meetings and external key client deliverables.
  • Track, measure, and report regularly on regional and national financial results and activities against goals and objectives.
  • Facilitate the strategic account management process to identify opportunities and take action.
  • Co-develop and execute account-specific growth strategies.
  • Share best practices across accounts.
  • Actively support the execution of the firm's client feedback process and incorporate results into account strategy.

Relationship Management

  • Facilitate relationship building, planning, and execution with key stakeholders in the portfolio.
  • Work with the team to develop and track the client relationship strategy and plan touchpoint actions to strengthen relationships.
  • Deploy national campaigns and / or account-based marketing where relevant.
  • Develop an understanding of services and solutions to determine which initiatives would be of relevance and importance to key stakeholders / decision-makers.

    • Pipeline Management

  • Identify business opportunities for account teams through an understanding of client imperatives and marketing initiatives.
  • Provide support for the Request For Proposals (RFP) process and execution related to key accounts.
  • Collaborate with Proposal and Account teams to leverage KPMG resources as required on large opportunities.

    • Exceptional Client Service Excellence

  • Enable exceptional client service excellence by teaming with client service teams to be more responsive, insightful, and connected to the client.
  • Facilitate KPMG's client feedback program for accounts, including managing outcomes and future action plans.
  • Coordinate formal debriefs on proposals nationally and locally.

    • What you bring to the role

  • 5+ years' experience in account management; experience in professional services an asset.
  • University degree or diploma in Business, Marketing, or a related discipline.
  • Experience working with senior leaders and professionals, with strong interpersonal and communication skills.
  • Experience with Salesforce is an asset.
  • Knowledge of sales methodologies and RFP process preferred, marketing and proposal writing experience is an asset
  • Proven track record in achieving account intelligence and revenue growth
  • Ability to analyze and interpret financial, market, and client data.
  • Skilled in facilitating effective meetings and influencing stakeholders.
  • Working knowledge of content marketing, strategic positioning, thought leadership, and relationship development in a professional services context.
  • Highly creative and innovative with a strong grasp of existing and emerging digital technologies.
  • Demonstrated background in managing projects, from strategy to execution.
  • Proficient with MS Office (including Word, Excel, PowerPoint and Outlook)

    • Providing you with the support you need to be at your best

    Our Values, The KPMG Way

    Integrity , we do what is right | Excellence , we never stop learning and improving | Courage , we think and act boldly | Together , we respect each other and draw strength from our differences | For Better , we do what matters

    KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

    Adjustments and accommodations throughout the recruitment process

    At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have the opportunity to request an adjustment or accommodation at any point throughout the recruitment process. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466-4778.