Job Description
The Westin Nova Scotian, in the Halifax Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour as well as a central location to access an array of restaurants, nightlife, and attractions.
Our modern, upscale rooms and suites offer luxurious accommodations with contemporary amenities. With over 23,000 sq ft of well appointed function space, we can meet the needs of any event or conference.
We are passionate professional hoteliers dedicated to the art of hospitality! Our team members are dedicated to providing exceptional personalized service to our guests; our dedication to the customer shows in everything we do. We put people first!
We take care of our associates who in turn take care of the customers. Our customers are our associates, guests, owners, investors and communities. Mutual respect is at the heart of every customer exchange.
Bell Person / Valet Attendant - The Westin Nova Scotian
Do you have a perfect driving record? Are you respectful, honest and trustworthy? Can someone leave their precious vehicle in you care and get it back without a scratch? If so, the role of Valet Attendant might be a perfect fit for you. In the role of Bell Person / Valet Attendant , you will
- Be the Smile that Greets the Guest offer a warm welcome. Say hello, good morning, good evening. Open a car door. Assist with luggage. And then park each guest's car with care and precision, delivering it back to them as they gave it to you. Take great care and great pride in what you do.
- Be a Source of Information respond to guests' inquiries about directions, happenings, local restaurants, hotel info with a helpful attitude and a smile.
- Be a Safety & Security Agent follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed. Be sure when you park the guests' car you double-check lock and windows and handle all keys as per policy. Assist the guests with any issues that might have arisen during their parking experience.
Location Photo
Location Website
Requirements
Qualifications & Requirements
Must be available to work daytime, evening, overnight, weekdays, weekends and holidaysValid Driver’s License with clean driver’s abstract required1 year of experience in a hotel or a related customer service field preferredHigh School diploma or equivalent preferredComfortable working with computer, copier, scanner, telephone, two way radio, guest luggage, bell carts, property vehicleMedium work - Exerting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objectsAbility to work long hours and some back to back shifts, as neededAbility to work under variable temperatures and noise levelsNear Vision – ability to see details at close rangeAbility to bend, stretch, twist or reach with your body and armsMust be able to stand and / or walk for lengthy periods of timeMust have good oral and written comprehension and be able to convey information and ideas clearly in EnglishMulti-lingual skills an assetMust be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryMust work well in stressful, high pressure situations and maintain composure and objectivity under pressureMust be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guestsDuties & Functions
Open doors and welcome guestsApproach all encounters with guests and employees in a friendly, service-oriented mannerMaintain regular attendance as required by scheduling that will vary according to the needs of the hotelMaintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when workingComply at all times with hotel standards and regulations to encourage safe and efficient operationsTransfer luggage and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage cartsSupply guests with directions, travel information, and other information such as available services and points of interestReceive and mark baggage by completing and attaching claim checksGreet incoming guests and escort them to their roomsAssist physically challenged travelers and other guests with special needsDeliver messages and room service ordersRun errands for guestsExplain the operation of room features such as locks, ventilation systems, and televisionsMaintain clean lobby and entrance areas for travelers and guestsTransport guests about premises and local areas, or arrange for transportationCompute and complete charge slips for services rendered and maintain recordsPick up and return items for laundry and valet serviceAssist at Front Desk operations as directed by manager / supervisorEnsure guest safetyFollow all department standard operating proceduresAdditional Job Details
Wage Scale
15.20-$15.48
