Service Tower Operator

Dealership Tower Operator

About Roy Foss :

For 60+ years, the Roy Foss Automotive Group has been a cornerstone of the community. At our Thornhill location, we service Chevrolet, Buick, GMC, and Cadillac vehicles. We have a large client database, and we need your help to keep up with customer demand.

Roy Foss Thornhill is seeking an experienced Tower Operator / Service Dispatcher. The ideal candidate has a minimum of 2-3 years’ experience in this role. This individual is passionate, professional, has a positive attitude, and shares our obsession with customer service. If this sounds like you, come join our team.

Position Summary :

Duties include, but may not be limited to :

• Plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
• Dispatch service work, assigning to qualified techs to maximize shop production
• Monitor job status : communicate changes (time, cost, etc) to advisor
• Manage route sheet and update RO log with accurate priorities, promise times
• Regularly reviews all holds and ensures there are no maydays
• Ensure techs prepare proper RO Documentation / stories : complaint, cause, correction
• Ensure techs follow proper guidelines (including warranty material disposition)
• Prioritizes customer vehicle comebacks and assigns to appropriate tech
• Write internal repair orders and prepare / send estimates
• Manage detailing operation and ensure all work is properly dispatched and completed on time
• Dispatch / prioritize fleet service work
• Support with opening / closing RO’s as needed
• Maintain and update rental invoices for Accounts Receivable
• Support with warranty claims and provide documentation to CAC as requested
• Support drive thru in service advisor role as needed

Requirements

What we bring to the table :

We thank all candidates, however only those selected for an interview will be contacted.