Account Support Representative, Telus Health Care Centers

Select how often (in days) to receive an alert : Account Support Representative, TELUS Health Care Centers Location : Toronto, ON, CA, M5J 2V5 Toronto, ON, CA Vancouver, BC, CA Montréal, QC, CA Calgary, AB, CA Jobs by Category : Health Job Function : Sales & Professional Services Status : Full Time Schedule : Regular Description Here’s the impact you’ll make and what we’ll accomplish together TELUS Health Care Centres is driving the future of healthcare innovation in Canada. Our 14 state-of-the-art medical facilities aim to provide a comprehensive and modern approach to healthcare, combining personalized attention with advanced medical technology. As an Account Support Representative, you’ll have the exciting opportunity to promote cutting-edge health technology and personalized care solutions to businesses by supporting our account managers to drive growth and retention through creating great customer outcomes. This role is ideal for energetic and motivated individuals with strong communication skills and a passion for improving healthcare outcomes. By joining our team, you'll play a crucial part in expanding access to innovative health solutions across Canada. Here’s how Relationship Owner : Understanding of our Master Services Agreement (MSA), holding the right parts of our organization responsible to live up to our commitments, and ensuring that customers have appropriate expectations and adhere to our standard service offering. You communicate with customers in a timely fashion on any issues they raise. Lifecycle Leadership : Set strategy for key lifecycle activities by developing module account plans and / or deal plans as required, prepares costing estimates, develops quotes, and delivers proposals on time for basic services and products with 100% accuracy, initiates hand-off documents and contract administration. Up-sell and cross sell : Identify opportunities by understanding the customer’s business objectives and current issues to determine the Best Next Actions, and use Strategic Business Review (SBR) to get buy-in to this course of action to create a win-win outcome and pass leads to Account Managers / Executives. Churn Management : Assess churn risk of all assigned customers and proactively identify issues impacting customer satisfaction for each customer, determine the “Get to Green” action plan, work with others in the organization to solve the issue, and communicate status updates to the customer. Qualifications You’re the missing piece of the puzzle Customer First : You embody Customer First with a passionate interest in understanding our customers’ point of view and their experience with our services and you use this perspective to identify what matters most. Selling : You ask the right questions to help customers articulate their acute and strategic needs and use your understanding of our products to demonstrate how we can help solve their problems, and you are able to bring these conversations to a close with a signed contract. Technical Aptitude : You can describe to a customer how various technical solutions work (at a high level) to enable them to feel confident they are choosing the solution that’s right for them. Ownership : You take ownership of our customers’ problems and continue to drive them until our customer agrees the problem is fixed, juggling multiple asks from many customers at the same time. Interpersonal : You build strong, collaborative relationships and effectively balance tasks with people. You address conflict directly and constructively, fostering productive outcomes. Critical thinking and Communication Skills : You are able to convey complex information clearly and concisely verbally to audiences with a variety of technical skill levels to drive timely decisions. Great to have PSO (Premier Sales Organization) experience and / or successful completion of a recognized selling skills program or successful completion of a recognized Sales and Marketing diploma or certificate program. Knowledge of TELUS Health Care Centers offerings & competitive offerings and their ability to meet the customer’s needs. Bilingual English and French, strong asset. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process. Salary Range : $51,000-$77,000 Performance Bonus or Sales Incentive Plan : $15,000-30,000 Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries. Disclaimer : In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and / or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19. Note for Quebec candidates : if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. Health We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible. We are honoured to be recognized 21,166 Physicians using TELUS Health electronic medical records. 140 million+ Health claims processed using TELUS Health solutions. Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. #J-18808-Ljbffr