PARTS ASSISTANT

The main responsibility of the parts assistant is to advise customers on their parts purchases. MAIN TASKS AND RESPONSIBILITIES : Provide respectful service to clients, offering options that will meet their needs and assist them in their decisions Handle incoming phone calls and emails, providing callers with the information they need Promote parts on special Order parts based on available inventory Ensure that the parts received are in accordance with the order Maintain all repair orders, invoices, insurance estimates and special-order parts in order Work closely with the service department Keep up to date on new and updated products Assist in receiving merchandise as needed Organize orders for shipping, delivery or daily pick-up Ensures return to suppliers or storage of unrecovered items no longer in demand Any other related duties SKILLS AND PROFILE NEEDED : Strong customer service orientation Conscientious and respectful Excellent stress management skills Strong priority management skills Teamwork and communication skills Honesty, integrity, courtesy and autonomy Bilingualism